Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Bilingual Nurse Case Manager supporting patients and healthcare providers with medical guidance. Coordinating care and managing patient interactions while ensuring adherence to protocols.
Responsibilities
- Fournir un soutien médical aux patients et aux fournisseurs de soins de santé
- Assurer la liaison entre les patients, les familles et les fournisseurs de soins de santé
- Documenter les informations et les interactions des patients dans le dossier des patients électronique
- Suivre les protocoles de gestion des cas
Requirements
- Baccalauréat ou diplôme d'infirmier(ère) autorisé(e)
- Minimum de deux (2) à cinq (5) ans d'expérience dans le domaine de la santé
- Bilinguisme (français et anglais) requis
- Expérience en hématologie et/ou néphrologie constitue un atout
Benefits
- Soins médicaux
- Soins dentaires
- Soins de la vue
- Programmes de bien-être
- Assistance à l'adoption
- Congé parental rémunéré
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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