Bilingual Customer Service Agent providing technical support for installation and maintenance of products. Working from home, building customer relations and ensuring satisfaction across Canada.
About the role
- Caseworker managing assigned projects and cases for Cencora's clients. Adhering to company processes and providing patient support via telephone.
Responsibilities
- Managing assigned projects and/or cases
- Adhere to general company processes
- Telephone support for patients and healthcare professionals
- Implement call-center programs
- Administer and adhere to case-management protocols
- Document activities in program specific database
- Provide feedback on current protocols and processes
- Clear communication with workforce regarding case management during absences
- Assist in training new caseworkers
- Report adverse events to relevant departments
Requirements
- Earning a degree in business administration, accountancy, sales, marketing, computer sciences or similar vocations
- 1 year experience in customer service
- Bilingual (French/English) is required
- Ability to multitask
- Attention to detail
- Strong problem-solving skills
- Experience in the medical and pharmaceutical field is an asset
- Knowledge of Word, Excel, and Outlook
Benefits
- Health insurance
- Dental care
- Vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Various training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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