Bilingual Patient Services Specialist supporting patients and healthcare providers in reimbursement activities. Fully remote role focused on enhancing patient experiences and administrative tasks in healthcare.
About the role
- Bilingual Rehabilitation Specialist in a remote role at Recruit Action managing rehabilitation cases and supporting return-to-work initiatives. Requires autonomy and decision-making to make a meaning impact.
Responsibilities
- Assess rehabilitation needs in collaboration with analysts and determine the appropriateness of interventions.
- Manage rehabilitation cases end-to-end, including documentation, communications, and administrative follow-ups.
- Develop, implement, and monitor tailored, realistic, and cost-effective rehabilitation plans.
- Coordinate various stakeholders, including healthcare professionals, employers, and service providers, to ensure sustainable return-to-work outcomes.
- Analyze factors impacting the duration of disability and adjust strategies accordingly.
- Manage costs, assess extensions or termination of interventions, and ensure adherence to budgets.
- Negotiate lump-sum settlements with insured individuals and partners when required.
- Maintain business relationships with service providers and ensure quality of interventions.
- Support disability analysts and act as an advisor on complex cases.
- Manage multiple rehabilitation cases simultaneously in a fast-paced environment.
Requirements
- Bachelor’s degree in guidance counseling or equivalent education.
- Valid driver’s license required.
- Knowledge of insurance industry practices and standards.
- Experience in disability management or rehabilitation is a strong asset.
- Experience with an insurer or specialized firm is an asset.
- Mediation and conflict resolution skills are an asset.
- Excellent communication, interpersonal, and writing skills.
- Bilingual in English and French to support clients in both languages.
- Strong analytical, decision-making, and problem-solving abilities.
- Ability to work independently with strong organizational and prioritization skills.
- Empathy, professional judgment, and ability to work collaboratively in a team environment.
Benefits
- 4 weeks of vacation from the start of employment.
- Group insurance from day one, including medical, dental, vision, travel, and roadside assistance coverage.
- Defined benefit pension plan equivalent to government plans, available after one year of service.
- Employee assistance program.
- Paid sick days.
- On-site fitness room.
- Social activities organized throughout the year, including BBQs, Christmas parties, and Halloween events.
- Various employee discounts, including the Saint-Hyacinthe privilege card and insurance products.
- Ongoing training opportunities.
- Recognition of years of service.
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