About the role

Bilingual insurance contract administrator processing advisor contracts, licensing, and maintenance for a Canadian insurance client. Managing high-volume partner communication and regulatory compliance remotely.

Responsibilities

Review contracting requirements and process new advisor requests within multiple systems
Review licensing in line with advisor contracting and provincial requirements
Complete research and movement of business between advisors
Handle ongoing administrative maintenance for contracted advisors
Ensure processes align with policies, compliance, and regulatory requirements
Communicate with internal and external partners using strong bilingual oral and written communication skills
Work effectively under pressure while handling high volumes and meeting expected SLAs
Demonstrate organizational and priority management skills with strong attention to detail
Provide excellent customer service and relationship management
Collaborate and provide support in a team environment with minimal supervision

Experience and/or knowledge in the insurance industry
Familiarity with complex distribution systems or an aptitude for learning new software
Experience with Microsoft Excel
Bilingual in English and French for communication with internal and external partners
Knowledge of licensing requirements across all provinces (preferred)
Ability to manage high-volume workloads under pressure while meeting expected SLAs
Strong organizational, prioritization, and attention-to-detail skills
Strong customer service and relationship management skills
Ability to work collaboratively and support a team with minimal supervision
Ability to build relationships virtually and self-manage effectively in a remote work environment