Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Group Product Manager leading product strategy and execution for Relay's Banking Platform. Managing a team of Product Managers and collaborating closely with engineering and design teams.
Responsibilities
- Own the product vision, strategy, and roadmap for Relay’s Banking Platform across multiple product teams
- Lead and develop a team of 4-5 Product Managers, setting clear expectations for ownership, decision-making, and outcomes
- Translate company-level goals into a sequenced portfolio of initiatives, balancing customer value, platform scalability, risk, and operational complexity
- Partner closely with Engineering, Design, Risk, and Operations leaders to deliver high-quality, compliant, and scalable banking capabilities
- Ensure teams maintain a deep understanding of customer needs through research and ongoing customer engagement
- Establish and review success metrics across the platform, using data to guide prioritization and evaluate impact
- Drive strong cross-team execution, removing dependencies and holding teams accountable to outcomes
- Raise the bar for product management excellence at Relay by coaching PMs and improving how we plan, ship, and learn
Requirements
- 8+ years of experience in Product Management, including managing multiple PMs or leading multiple product teams
- You have a strong bias to action. We’re a fast-paced environment and we value quick decision making and iteration to maximize learnings.
- Proven ability to own and evolve portfolio-level roadmaps, not just individual products or features
- Your work experience shows a history of excellence and impact, with a track record of successfully managing and overseeing a broad product portfolio
- You know how to extract valuable insights from data, using different statistical methods and forms of data analysis
- A strong people leader with a track record of developing PMs and building high-performing teams
- Comfortable operating in ambiguity and making principled trade-offs in fast-paced environments
- You care deeply about small businesses and their owners/operators
- You have experience turning data into insights using tools like Excel, SQL etc.
- You are comfortable prototyping a simple user flow/UX in a tool like Figma
Benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
- Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
- Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
- Hybrid work environment: we value meaningful collaboration and connection at our Toronto office three days a week, with lunch, snacks, and beverages on us.
- Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
- Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities.
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