Strategic transformation advisor modernizing CBC/Radio - Canada’s public media technology platforms. Leading change management, agile operating - model evolution and user adoption across Toronto or Montreal.
About the role
- CX Strategy Manager transforming customer experiences with AI at Samsara’s Connected Operations Cloud. Building Voice of Customer programs, prototypes, and production workflows for physical-operation industries.
Responsibilities
- Advance Samsara’s mission of delivering a superior end-to-end customer experience through an AI-forward approach
- Report to the Head of CX Strategy and collaborate with leaders across the organization
- Build customer listening infrastructure and lead Voice of Customer programs
- Use AI to develop continuous, real-time customer sentiment insights
- Partner with Support, Customer Success, Sales, and other stakeholders to prioritize AI opportunities
- Rapidly prototype AI-powered solutions using LLMs, prompt-based workflows, agent frameworks, and low-code/no-code automation platforms
- Iterate prototypes using feedback from pilot groups
- Partner with Engineering to convert validated prototypes into production-grade solutions
- Write requirements, define data and integration needs, and ensure data security and compliance
- Measure productivity, efficiency, or ROI after launch
- Track AI trends, technologies, and best practices in customer intelligence
- Champion Samsara’s cultural principles while scaling globally
Requirements
- 5+ years operations, business analysis, process improvement, product operations, or a similar hybrid builder/operator role
- Hands-on experience building with AI tools, including prompt engineering, LLM-based workflows, agent frameworks, or low-code/no-code automation platforms
- Strong workflow/process analysis skills
- Ability to prototype quickly with incomplete requirements and iterate from feedback
- Ability to translate business problems into buildable AI use cases and write clear engineering requirements
- Strong stakeholder management and communication skills
- Ability to train and drive adoption among non-technical users
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Comfort traveling to customer sites once a quarter, 1–2 days per trip
- Basic Python/scripting ability
- Experience with API integrations
- Familiarity with data governance or AI security considerations
- Experience with customer insight, experiment management, or Voice of Customer programs
- Experience with statistical analysis, churn models, or predictive models based on customer experience data
- Legal right to work at Samsara and in the specified work location
Benefits
- Performance-based bonus/variable pay
- Equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Flexible working model
- In-person office option
- Equal opportunity and reasonable accommodations
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