Customer Success Operations Specialist enabling customer - facing teams at Cardata, which automates vehicle reimbursement programs. Creating training, communications and resources that drive product adoption.
About the role
- Enterprise Customer Success Manager partnering with Canadian enterprises to optimize Samsara’s IoT fleet operations platform. Driving customer outcomes through success plans, executive reviews, workshops, and cross-functional collaboration.
Responsibilities
- Partner with top customers to understand their fleets and unique challenges
- Advise customers on customizing Samsara’s Connected Operations Cloud for their needs
- Serve as a long-term customer partner
- Work cross-functionally with Sales, Support, Sales Engineering, and Product
- Ensure customers improve the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform
- Create joint success plans defining customer objectives, metrics, timelines, and barriers
- Lead executive business reviews with customer decision-makers and Samsara executive leadership
- Conduct customer workshops and recommend workflow changes
- Explain Samsara platform capabilities to businesses across multiple industries
- Mentor Customer Success and Support teams
- Champion and embed Samsara’s cultural principles
Requirements
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience preferred
- Strong priority management and high emotional intelligence
- Customer travel expected up to 25–40%
- Experience supporting or working with technical products
- Strong problem-solving skills
- Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and software users
- Initiative and ability to thrive in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure
- Bachelor’s degree from a 4-year institution
- Experience serving and supporting large-scale business solutions at Fortune 500 companies is an advantage
- French fluency is a plus
Benefits
- Performance-based bonus/variable pay
- Equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Flexible working model
- Remote work support
- In-person office access for those who prefer it
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