About the role

Quality Assurance Specialist auditing investigative case files and data quality for Sedgwick’s insurance services. Monitoring compliance, vendors, stakeholders, and stewardship reporting.

Responsibilities

Assess internal, client, or vendor case files and records at regular intervals for accuracy, consistency, and compliance with service level expectations and service agreements
Identify trends and opportunities for increased service efficiency, education, and quality
Partner with stakeholders to ensure required data elements are accurately and consistently captured in the client relationship management system
Compile audit results and submit them to the manager for review
Provide audit results for quarterly stewardship reports
Monitor ongoing action-item logs and project plans with appropriate stakeholders
Update vendor resources to the mapping program
Perform other duties as assigned
Support the organization's quality programs

Bachelor's degree from an accredited college or university preferred
Full adjusting license in one or more provinces
Minimum of four (4) years of investigative experience or equivalent combination of education and experience required
Oral and written communication skills
PC literacy, including Microsoft Office, Excel, and PowerPoint products
Analytical and interpretive skills
Strong organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies