Bilingual Associate Program Manager supporting day - to - day operations of Patient Support Programs at BioScript Solutions. Collaborating with teams to ensure optimal program performance and client communications.
About the role
- Associate Program Manager managing operational execution and quality oversight for Patient Support Programs at Sentrex Health Solutions in Canada. Leading a team and collaborating with cross-functional teams for optimal service delivery.
Responsibilities
- Support the Operations Manager and Program Manager, including, but not limited to, reporting, client follow-ups, support materials, internal/external complaints, and program service offerings.
- Support implementation of new processes, program enhancements and operational improvements.
- Prepare and analyze business reports and metrics, providing insights that contribute to continuous improvement initiatives.
- Compile, analyze, and present program performance metrics, operational reports, and client requested data.
- Foster a positive, collaborative team culture focused on service excellence and operational efficiency.
- Participate in and lead internal PSP meetings and external client discussions as required, ensuring preparation of all necessary documentation, follow-ups, and action items.
- Lead and provide oversight to a team of Program Coordinators, ensuring consistent performance, coaching, development, and overall operational excellence.
- Set clear performance expectations and development plans for Program Supervisors.
- Ensure adherence to program SOPs, compliance standards, and quality requirements.
- Coach and collaborate with all internal and external colleagues that deliver program-related services to ensure optimal execution and deliver against operational KPIs.
- Collaborate with the Program Manager and client stakeholders to ensure program expectations are met and opportunities for service enhancements are identified.
- Identify barriers to service delivery and contribute to solutions aligned with program goals.
- Assist in quality assurance reviews, audit preparations, and continuous improvement initiatives.
- Participate in program design and development activities (i.e., development of primary and secondary documentation flows and charts).
- Support special projects, program transitions, and new service offerings.
Requirements
- University degree in applicable field
- 3-5 years of experience in PSP
- Strong leadership and team development skills, with experience managing leaders
- Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality and operational policies and processes
- Understanding of the direction of technology, trends and strategic business impact on key clients
- Knowledge of full-service call center programs
- Strong customer/client management background
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation
- Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
- Critical thinking skills, strong ability to solve problems and innovate with creative solutions for internal or external stakeholders
- Strong interpersonal and leadership skills; ability to develop and grow talent.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Director of Program Delivery at RBC overseeing execution of strategic AI initiatives. Responsible for delivering measurable value across multiple teams and fostering collaboration among stakeholders.
Global Channel Program Manager at Autodesk managing global channel programs and collaborating with cross - functional teams. Leading program design and implementation to enhance partner experiences across regions.
Director, Program Management for CX, managing implementation and support for major accounts at NICE. Driving project delivery and customer satisfaction with oversight of project management community.
Program Manager overseeing Wealth Digital Asset & Tokenization initiatives at Broadridge. Leading transformation programs and managing stakeholder engagement in the financial services sector.
Staff Program Manager at Mozilla managing Trust & Safety programs. Collaborating with cross - functional teams to design and implement safety and compliance initiatives.
Program Manager leading the orchestration of transformational initiatives under Mitacs' Transformation Management Office. Focused on ensuring alignment and delivery across multiple corporate initiatives.
Senior Program Manager leading program delivery and support operations across Canada. Ensuring compliance with Protected B security requirements in NG9 - 1 - 1 systems.
Fleet Manager optimizing fleet productivity and performance at Bison Logistics. Managing carrier relationships and ensuring maximum transportation efficiency.
LP
Director Program Management (Treasury)
LinkedIn Recruiter Post
Lead large, complex treasury programs at a Top 5 Bank in Toronto. Requires deep banking experience and strong executive communication.