LP
IT Program Manager
LinkedIn Recruiter Post
IT Program Manager contract in Toronto (hybrid). 10+ years experience in financial institutions with PAM/IAM security background. $96 - $119/hour.
About the role
- Associate Program Manager managing operational execution and quality oversight for Patient Support Programs at Sentrex Health Solutions in Canada. Leading a team and collaborating with cross-functional teams for optimal service delivery.
Responsibilities
- Support the Operations Manager and Program Manager, including, but not limited to, reporting, client follow-ups, support materials, internal/external complaints, and program service offerings.
- Support implementation of new processes, program enhancements and operational improvements.
- Prepare and analyze business reports and metrics, providing insights that contribute to continuous improvement initiatives.
- Compile, analyze, and present program performance metrics, operational reports, and client requested data.
- Foster a positive, collaborative team culture focused on service excellence and operational efficiency.
- Participate in and lead internal PSP meetings and external client discussions as required, ensuring preparation of all necessary documentation, follow-ups, and action items.
- Lead and provide oversight to a team of Program Coordinators, ensuring consistent performance, coaching, development, and overall operational excellence.
- Set clear performance expectations and development plans for Program Supervisors.
- Ensure adherence to program SOPs, compliance standards, and quality requirements.
- Coach and collaborate with all internal and external colleagues that deliver program-related services to ensure optimal execution and deliver against operational KPIs.
- Collaborate with the Program Manager and client stakeholders to ensure program expectations are met and opportunities for service enhancements are identified.
- Identify barriers to service delivery and contribute to solutions aligned with program goals.
- Assist in quality assurance reviews, audit preparations, and continuous improvement initiatives.
- Participate in program design and development activities (i.e., development of primary and secondary documentation flows and charts).
- Support special projects, program transitions, and new service offerings.
Requirements
- University degree in applicable field
- 3-5 years of experience in PSP
- Strong leadership and team development skills, with experience managing leaders
- Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality and operational policies and processes
- Understanding of the direction of technology, trends and strategic business impact on key clients
- Knowledge of full-service call center programs
- Strong customer/client management background
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation
- Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
- Critical thinking skills, strong ability to solve problems and innovate with creative solutions for internal or external stakeholders
- Strong interpersonal and leadership skills; ability to develop and grow talent.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
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