Senior Program Manager leading the delivery of capital projects in oil and gas at Wood. Overseeing multi - project portfolio management and maintaining client relations in a hybrid role.
About the role
- Associate Program Manager managing operational execution and quality oversight for Patient Support Programs at Sentrex Health Solutions in Canada. Leading a team and collaborating with cross-functional teams for optimal service delivery.
Responsibilities
- Support the Operations Manager and Program Manager, including, but not limited to, reporting, client follow-ups, support materials, internal/external complaints, and program service offerings.
- Support implementation of new processes, program enhancements and operational improvements.
- Prepare and analyze business reports and metrics, providing insights that contribute to continuous improvement initiatives.
- Compile, analyze, and present program performance metrics, operational reports, and client requested data.
- Foster a positive, collaborative team culture focused on service excellence and operational efficiency.
- Participate in and lead internal PSP meetings and external client discussions as required, ensuring preparation of all necessary documentation, follow-ups, and action items.
- Lead and provide oversight to a team of Program Coordinators, ensuring consistent performance, coaching, development, and overall operational excellence.
- Set clear performance expectations and development plans for Program Supervisors.
- Ensure adherence to program SOPs, compliance standards, and quality requirements.
- Coach and collaborate with all internal and external colleagues that deliver program-related services to ensure optimal execution and deliver against operational KPIs.
- Collaborate with the Program Manager and client stakeholders to ensure program expectations are met and opportunities for service enhancements are identified.
- Identify barriers to service delivery and contribute to solutions aligned with program goals.
- Assist in quality assurance reviews, audit preparations, and continuous improvement initiatives.
- Participate in program design and development activities (i.e., development of primary and secondary documentation flows and charts).
- Support special projects, program transitions, and new service offerings.
Requirements
- University degree in applicable field
- 3-5 years of experience in PSP
- Strong leadership and team development skills, with experience managing leaders
- Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality and operational policies and processes
- Understanding of the direction of technology, trends and strategic business impact on key clients
- Knowledge of full-service call center programs
- Strong customer/client management background
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation
- Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
- Critical thinking skills, strong ability to solve problems and innovate with creative solutions for internal or external stakeholders
- Strong interpersonal and leadership skills; ability to develop and grow talent.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Associate Product Program Manager coordinating with corporate teams at Entrust to maintain software development lifecycles and product commercialization. Leading cross - functional collaboration and project management initiatives.
LP
Sr Program Manager
LinkedIn Recruiter Post
Hiring Sr Program Manager for hybrid contract role in Vancouver, BC. Requires 8+ years managing enterprise programs and transformation initiatives.
Housing Choice Voucher Program Manager for Hazel Valley Homes managing Section 8 operations and compliance across a growing residential portfolio. Focused on timely subsidy collections and strong housing authority partnerships.
Program Manager overseeing community support initiatives at Airbnb. Driving large - scale programs and cross - functional collaboration to meet strategic goals.
Program Manager driving strategic initiatives for Community Support at Airbnb. Leading cross - functional teams and executing projects to enhance customer service operations
Senior Manager leading Technical Program Management organization for AEC Construction at Autodesk. Managing a distributed team and driving impact through AI and strategic execution across regions.
Program Manager for HP managing North America’s Amplify programs. Responsibilities include team leadership, communication, and program documentation for sales execution.
Governance champion in the new GTM Governance team at TELUS, shaping business direction while ensuring cross - functional alignment and effectiveness.
Sr. Program Manager managing global trade compliance initiatives for Ciena’s international operations. Leading program execution and cross - functional alignment for trade compliance enhancements.