Bilingual Administrative Assistant supporting MT Academy training administration, logistics, translation, and communications. Hybrid role with McCarthy Tétrault, a leading Canadian law firm.
About the role
- Bilingual Administrative Assistant supporting Sentrex’s pharmaceutical patient support programs remotely in Canada. Managing data entry, correspondence, reports, and administrative operations in English and French.
Responsibilities
- Provide administrative and clerical support and manage office administrative activities
- Provide cross-coverage administrative support across assigned Patient Support Programs
- Process safety data, fulfillments/reviews, communications, field staff support, reports, data clean-up, meetings, filing, and general administrative duties
- Enter data into database systems accurately
- Manage inbound faxes and email communications
- Perform ad-hoc administrative duties
- Process pertinent program data received through different service-delivery contact points
- Manage email, phone, and fax correspondence
- Handle incoming and outgoing mail
- Prepare and send program letters and materials
- Collaborate with the team on administrative duties
- Order office supplies and maintain inventory
- Report Adverse Events/Severe Adverse Events according to approved SOPs
- Complete timesheets, expenses, mileage, CRM validation, and other reports within required timelines
- Review program documentation for completeness and consistency
- Assist with other duties assigned by the manager
Requirements
- Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
- Bilingualism (English and French) is required
- Experience working with Patient Support Programs is required
- Excellent verbal and written communication, listening, and customer service skills
- Accurately inputting information into various paper and electronic forms
- Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
- High level of proficiency with Information Technology, computer and software skills, Microsoft Office suite, phone systems and databases
- Typing skills and ability to be a strong functional user of various computer-based programs
- Strong organizational skills with the ability to cope with changing priorities
- Ability to work independently with minimal supervision
- Adherence to confidentiality policy when handling patient data and information
- Ability to work in a team environment and collaborate with others
- Flexibility to work Monday–Friday between 8:00am–8:00pm EST
Benefits
- 100% Canadian company with locations across the country
- State-of-the-art facilities
- Collaborative, engaging workplace culture
- Flexible working environment promoting work-life balance
- Diverse and inclusive culture
- Employee Development Program
- Industry-leading, in-house corporate training offered throughout the year
- Competitive Salary
- Generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- RRSP Matching Program
- Employee & Family Assistance Program
- Accommodations available upon request during the selection process
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Bilingual administrative assistant coordinating MT Academy programs, logistics, communications, and translations. Supporting professional development operations at Canadian law firm McCarthy Tétrault.
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