Bilingual Senior Service Representative supporting BMO’s lending operations and loan servicing. Processing transactions, documentation, reports, and stakeholder requests for banking clients.
About the role
- Registered Nurse as Virtual Care Coordinator at Serefin improving patient outcomes and providing care coordination in Saudi Arabia. Seeking bilingual professionals to support patients throughout their healthcare journey.
Responsibilities
- Assist patients and their families in understanding healthcare providers' findings, instructions, and advice, keeping the patient at the center of the care plan.
- Ensure clinical orders and care plans are executed and up to date to meet the needs of our clients.
- Utilize motivational interviewing techniques to communicate progress or deviations to patients, their families, and care providers.
- Assist patients and their families in navigating available support resources, including appointment bookings, attendance, and follow-up instructions.
- Provide pre-travel advice and guidance to empower clients to travel safely within and outside of Canada.
- Offer support to clients with non-emergency questions and concerns while traveling.
- Follow up with client’s post-travel to ensure continuity of care upon their return home.
- Provide mental health support to patients through coaching and counseling.
- Understand crisis intervention and immediate assistance for individuals in need.
- Facilitate online therapeutic and counseling sessions addressing various mental health concerns, such as anxiety, depression, stress, and relationship issues.
- Consolidate health records, ensuring accessibility for the Care Coordinator, patients, and their families.
- Employ patient education and coaching principles to empower patients and their families to actively participate in care decisions, advocating for their unique needs and preferences.
- Assist in shaping our evolving health management technology to optimize the patient experience.
- Collaborate with other team members to expand our resource library and participate in team meetings to support continuous improvement.
- Actively participate in ongoing professional development and training.
Requirements
- Registered Nurse currently registered and in good standing with their college.
- Current BLS Certificate required.
- Minimum 2-5 years of acute care nursing experience (e.g., Emergency, mental health/psychiatry, ICU).
- Minimum of 2 years of mental health clinical experience in therapy or counseling.
- Experience in nursing with the elderly population and individuals with complex needs is desirable.
- Ability to medically triage patient situations as needed with minimal supervision using a standardized assessment tool.
- Flexible in engaging with families and comfortable navigating challenging conversations with compassion and empathy.
- Excellent patient assessment and teaching skills.
- Demonstrated problem-solving, decision-making, and critical thinking skills while effectively managing multiple priorities.
- Works well both collaboratively and independently.
- Excellent interpersonal and communication skills, both oral and written.
- Fluency in English and Bengali, both verbal and written, is required.
- Comfortable using technology, including telephone systems, software programs, and Microsoft.
- Must have a private room with a closed door for work.
- Up-to-date Police Reference Check.
- The role requires the ability to work on evenings, nights, and weekends
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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