About the role

Business Intelligence Analyst transforming data into actionable insights using cloud tech at Sherweb. Collaborating with the Client Experience Team to optimize business decisions and outcomes.

Responsibilities

Create new reports, dashboards, indicators, and metrics to track existing and new business needs for the Client Experience Team
Contribute to the business objective by providing trends, risks and opportunities in a timely matter to help the business optimize the tickets
Collaborate with Executive to understand business objectives and translate them into data requirements
Analyze and understand the departments you support to act as the person of reference for questions on insights and data accuracy
Propose and recommend improvements in the actual reporting of the assigned departments to enhance the insights generation
Share the insights gained from analysis with the company to increase the general knowledge of the company
Leverage the Fabric One Lake environment to optimize and transform data for each request
Leverage actual and new sources to provide added value insights

University degree in Business Intelligence, Computer Science, or Statistics
Minimum of 3 years of experience in data analysis or statistical analysis
Experience in Client Experience, Support
Analytical thinkers with a strategic mindset
Strong ability to learn new technologies, tools and business domain
Ability to analyze and make recommendations
Good knowledge of Fabric
Advanced proficiency in BI tools, Power BI, DAX, PowerQuery and other programming languages for querying
Good proficiency in English, both oral and written.

A fast-paced work environment that adapts to you
Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Generous and caring colleagues of various professional and cultural backgrounds
Opportunity to recommend quality talent from your network through our generous referral program
A flexible total compensation offer
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
A corporate discount program to help you save at merchants in your community
Considerable growth opportunities
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
“Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year.