Remote customer service representative supporting global brands for Teleperformance. Handling customer queries, technical troubleshooting, scheduling, and data entry across Canadian provinces.
About the role
- Bilingual Customer Experience Consultant at Sirva assisting clients through their mobility journey. Engaging with customers, providing support, and enhancing their overall experience.
Responsibilities
- Serve as the primary point of coordination to Sirva’s customers in their mobility journey
- Places proactive calls with customers to welcome them and advise on services
- Engage with new technology enhancements to encourage high usage of tools
- Understand customer needs and provide sound guidance throughout their journey
- Collaborate internally and externally to ensure customer needs are met
- Advocate for data integrity to contribute to a smoother customer experience
Requirements
- High school diploma or equivalent
- University/college degree preferred
- 1 year in a customer experience, business operations role preferred
- Must be fluent in English and French
- International experience a plus, but not necessary
Benefits
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Workplace flexibility for a balanced work/life approach
- Ongoing opportunities for learning and career development
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