Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- Azure Support Engineer managing and supporting organization's hybrid cloud infrastructure at Softchoice. Troubleshooting Azure incidents and providing excellent customer service for clients.
Responsibilities
- Manage and support the organization's hybrid cloud infrastructure
- Analyze and troubleshoot complex technical support incidents and problems for clients
- Document, implement and test changes in accordance with Change Management procedures
- Monitor and analyze customer’s environments, providing recommendations for continuous improvement and optimization of technology investments
- Escalate potential problems and client support issues to management or third-party vendors as per SLA contract
- Maintain and improve technical documentation associated with supported client environments
- Demonstrate excellent customer service skills through all levels of communication, incident/problem management, escalation, and resolution activities
Requirements
- A deep understanding of Microsoft Azure IaaS/PaaS platform
- Experience with Windows and Linux Server Operating Systems
- Strong, hands-on experience with Azure cloud solutions and Azure IaaS resources
- 5+ years’ experience supporting clients (Internal or external) via phone, email, or desk side
- Azure related certifications
- Experience with security principles in Azure, Creating and Deploying ARM templates, ability to PowerShell scripts when required
- Nice to have: Terraform, Infrastructure as Code (IaC) tool knowledge
- ITIL Certification is added advantage and good to have
- French speaking would be an asset
- Experience working within a 24x7 technical support environment
Benefits
- Medical and Dental Care
- Employee & Family Assistance Program
- RRSP/DPSP Retirement Savings Plan with Company Matching
- Life and Disability Insurance
- Vacation and Sick Leave
- Holidays
- Parental Leave
- Volunteer Days
- Bereavement Leave
- Employee Discount Program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.
Senior Technical Support Analyst managing large enterprise Cisco networks and providing ongoing IT support for the City of Toronto. Leading technical projects and ensuring system improvements.
IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience.
LP
Application Support Specialist – Senior
LinkedIn Recruiter Post
Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.
IT Support Developer providing on - site and remote support for IT and network issues across warehouse sites. Involved in cybersecurity, network operation, and pre - sales solution implementation.
Support Engineer collaborating with engineering to resolve technical issues for a documentation platform. Working on AI - powered agents and automations while diagnosing end - to - end technical problems.
Technical Support Specialist ensuring proper responses to user issues related to LANDR ecosystem. Guiding users through complex workflows and troubleshooting technical challenges for music creation.
Technical Support Specialist at INNERGY assisting clients with CAD/CAM software solutions. Troubleshooting technical issues and managing client support through various platforms.