LP
Google Cloud – VMware Support
LinkedIn Recruiter Post
Sr Administrator providing advanced technical support for VMware NSX and SDN, troubleshooting complex issues, conducting root cause analysis, and ensuring operational excellence.
About the role
- Bilingual Technical Support Specialist providing IT support and white-glove service for enterprise clients. Thriving in fast-paced MSP environments while managing diverse technical challenges.
Responsibilities
- Provide Tier 1–2 technical support through ServiceNow, supporting enterprise and SMB clients
- Deliver a white-glove, IT concierge experience by proactively engaging clients via phone and ticketing systems to fully understand issues before troubleshooting
- Take full ownership of client issues from first contact to resolution, demonstrating urgency, accountability, and follow-through
- Troubleshoot issues across Windows Server, Microsoft 365, networking, virtualization, storage, and security
- Collaborate with senior engineers and pod leads on escalations and complex troubleshooting
- Manage a high daily ticket volume in a fast-paced MSP environment, with peak activity typically in the mornings
- Gain hands-on exposure to technologies such as VMware, Cisco, EMC, Palo Alto, Citrix, and modern security platforms
- Contribute to internal documentation, process improvements, and change management initiatives
- Support ongoing integration and standardization efforts as teams and systems converge across regions
- Build strong client relationships that contribute to positive feedback, retention, and long-term partnerships
Requirements
- 3–5+ years of experience in IT support, systems administration, or MSP environments
- Strong working knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365
- Solid understanding of networking fundamentals (TCP/IP, subnetting, routing/switching, VPNs)
- Hands-on experience with virtualization technologies (VMware and/or Hyper-V)
- Exposure to cybersecurity tools, firewalls, or endpoint protection platforms (e.g., Palo Alto, Fortinet, Cisco Secure)
- Familiarity with storage, backup, and recovery technologies (SAN/NAS, Veeam, Dell EMC, etc.)
- Experience working with ITSM tools such as ServiceNow and understanding SLA-driven environments
- PowerShell or scripting fundamentals for automation and system checks are an asset
- Bilingualism (English/French) is required - must have verbal and written proficiency
Benefits
- Medical, dental, and vision benefits to support your overall well-being
- Paid Time Off: Recharge and unwind – you earned it!
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
IT Support Technician providing technical support for Triton Environmental Consultants across multiple offices. Collaborating with the IT team to manage IT systems and user support.
Technical Support Architect at Assent responsible for managing escalations and optimizing support workflows. Excelling in technical expertise, collaboration, and customer experience enhancement.
LP
Java Engineer – Production Support
LinkedIn Recruiter Post
Java Engineer for production support with hybrid work model. Requires Java, Spring Boot, SQL, and Linux/Unix skills for monitoring and troubleshooting.
Integrated Logistic Support Analyst working on logistics for the Royal Canadian Navy’s vessel programs. Support equipment and analyze maintainability and life cycle cost.
Integrated Logistic Support Analyst managing logistics support for the Royal Canadian Navy’s Arctic and Offshore Patrol Vessels. Conducting analyses to optimize maintainability and availability of naval systems.
Technical Support Agent L2 serving as an escalation point for unresolved technical issues. Providing advanced technical support for POS systems and customer communication.
Technical Support Analyst at OSCAR Pro providing assistance to healthcare professionals resolving technical issues. Focused on support processes, documentation, and enhancing the overall reliability of the platform.
Technical Support Analyst providing technical assistance for customer inquiries at Achievers. Collaborating with teams and troubleshooting technical issues to enhance customer satisfaction.
Senior Logistic Support Analyst responsible for logistic support analysis and training for Royal Canadian Navy programs. Contributing to maintainability and supportability of naval systems.