Analyste soutien technique résolvant les incidents SQL, Java et intégrations pour le logiciel infonuagique de Tecsys. Soutien aux hôpitaux, pharmacies et distributeurs grâce au diagnostic et à la collaboration interne.
About the role
- Bilingual Technical Support Specialist providing IT support and white-glove service for enterprise clients. Thriving in fast-paced MSP environments while managing diverse technical challenges.
Responsibilities
- Provide Tier 1–2 technical support through ServiceNow, supporting enterprise and SMB clients
- Deliver a white-glove, IT concierge experience by proactively engaging clients via phone and ticketing systems to fully understand issues before troubleshooting
- Take full ownership of client issues from first contact to resolution, demonstrating urgency, accountability, and follow-through
- Troubleshoot issues across Windows Server, Microsoft 365, networking, virtualization, storage, and security
- Collaborate with senior engineers and pod leads on escalations and complex troubleshooting
- Manage a high daily ticket volume in a fast-paced MSP environment, with peak activity typically in the mornings
- Gain hands-on exposure to technologies such as VMware, Cisco, EMC, Palo Alto, Citrix, and modern security platforms
- Contribute to internal documentation, process improvements, and change management initiatives
- Support ongoing integration and standardization efforts as teams and systems converge across regions
- Build strong client relationships that contribute to positive feedback, retention, and long-term partnerships
Requirements
- 3–5+ years of experience in IT support, systems administration, or MSP environments
- Strong working knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365
- Solid understanding of networking fundamentals (TCP/IP, subnetting, routing/switching, VPNs)
- Hands-on experience with virtualization technologies (VMware and/or Hyper-V)
- Exposure to cybersecurity tools, firewalls, or endpoint protection platforms (e.g., Palo Alto, Fortinet, Cisco Secure)
- Familiarity with storage, backup, and recovery technologies (SAN/NAS, Veeam, Dell EMC, etc.)
- Experience working with ITSM tools such as ServiceNow and understanding SLA-driven environments
- PowerShell or scripting fundamentals for automation and system checks are an asset
- Bilingualism (English/French) is required - must have verbal and written proficiency
Benefits
- Medical, dental, and vision benefits to support your overall well-being
- Paid Time Off: Recharge and unwind – you earned it!
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical Support Analyst troubleshooting Tecsys Elite applications for healthcare and distribution customers. Resolving support cases through ServiceNow, SQL, log analysis, and cross - team coordination.
Bilingual Customer Support Technician supporting YOVU’s Canadian business - phone customers. Troubleshooting VoIP systems, translating Québécois French documentation, and assisting Quebec client onboarding.
Remote support engineer troubleshooting automated flow cytometry instruments for BD Bioscience customers. Providing phone - based technical assistance across North America and documenting service interactions.
Senior Technical Support Engineer helping Sentry, an application monitoring platform, debug complex SaaS issues. Building MCP - powered agentic support systems and autonomous resolution paths.
Capital markets support engineer maintaining and transforming financial technology platforms for Capgemini clients. Troubleshooting incidents, developing solutions, and supporting trade lifecycle integrations.
Technical Support Analyst supporting domain migration and maintaining Windows hardware, software, networks, and Exchange systems. Contract role with ClaimsPro’s Canadian claims - services team.
Part - time remote Technical Support Analyst helping ClaimsPro users migrate domains and maintaining Windows hardware, software, networks, and Exchange systems.
Technical Support Representative supporting Asteris’s Keystone PACS veterinary imaging software. Troubleshooting installations, integrations, connectivity, and urgent client issues.
IT Support Analyst supporting TD Securities’ global banking operations technology and capital markets systems. Managing incidents, applications, production changes, and problem resolution in a hybrid role.