Technical Solutions Engineer supporting EV charging solutions for customers and sales team at SWTCH. Collaborating with engineering and product teams while providing technical guidance and training.
About the role
- Solution Engineer at Engine by Starling, a SaaS banking technology provider. Collaborating on technical designs and client solutions while ensuring the success of implementations.
Responsibilities
- As a Solution Engineer you will use your understanding of the Engine technology and architecture to explain the Engine product, uncover client requirements and support the design of client solutions.
- You will be involved in both the sales and delivery phases of a project as well as ongoing client success, collaborating with teams across Engine in Technology, Delivery, Product, Client Success and Business Development.
- Supporting these activities on client sites means the role will require travel around North America, and occasional further travel.
- This role blends deep technical expertise with strong communication and collaboration skills. You'll become an Engine expert, understanding its architecture, technology, and functionality, allowing you to effectively communicate its capabilities and value to both technical and non-technical audiences.
- You’ll lead on technical designs during the Engine implementation phase, building relationships with a variety of stakeholders within clients and SI partners such as their Engineering leads and Service Owners.
- You will work closely with our clients and SI partners on the technical detail of implementing Engine, providing solutions to identified requirements and working with our Product and engineering teams to fulfil them. Your contributions will also extend to shaping Engine's product roadmap and supporting existing clients with additional capabilities to meet their strategic aims. You’ll help them maximise Engine’s current and future capabilities to solve their requirements and meticulously document scope and roadmap decisions to guide subsequent delivery waves, bringing in expertise from our Product Owners and engineering teams where required.
- You will also be a technical champion for our existing clients, ensuring their ongoing success. This includes taking ownership of the technical aspects of client deliveries, collaborating closely with our SI partners to overcome challenges and achieve seamless integrations. You'll provide expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams to foster a deep understanding of Engine's architecture and functionalities. Additionally, you will collaborate closely with our Client Success team to troubleshoot technical issues, translate client needs into new technical requirements, and architect innovative solutions that enhance the Engine platform.
Requirements
- Experience of end-to-end software engineering / solution architecture across the software delivery lifecycle
- Experience with software service design and integration, such as RESTful APIs, OpenAPI specification and sequence diagrams
- Experience of cloud infrastructure and large-scale cloud applications
- Experience working in a client-facing role and building relationships with stakeholders
- Strong interpersonal communication and collaboration skills. Experience delivering complex messaging to technical and non-technical stakeholders.
- Experience relating to retail or business banking, core banking, card processing or payments.
- Experience of delivery and implementation of core banking or large-scale digital transformation programmes, application migration and solution integration
- Commercial acumen with experience of building business cases
- Experience in a SaaS organisation in a Client Solutions or Client Engineering role
- Knowledge of financial regulations around the world
- You have a focus on delivery and getting things done for a client
- You have the ability to work well with people from a variety of levels, roles and technical backgrounds
- You’re able to communicate clearly about technical subjects
- You’re comfortable working in a varied role, collaboratively in a team, with a flat structure
- You’re comfortable travelling nationally to our London office (initial upskilling will require a period of time working with our Engineers & Product team in London)
- You’re comfortable travelling internationally
Benefits
- A discretionary benefits stipend, payable on a monthly basis, is provided
- 20 days annual leave plus public holidays
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