Associate in Technology Strategy Consulting at PwC, developing digital transformation strategies for clients and collaborating on technology investments. Experience in consulting required, with proficiency in English and French.
About the role
- Bilingual Administrative Consultant responsible for group benefits administration and client support. Utilizing project management methodologies to enhance client experiences and resolve inquiries.
Responsibilities
- Utilize project management methodology to address annual events such as re-enrolments and new client installations and all client/member mass mailings (i.e. planning, communication, training, client requirements and execution)
- Manage Plan Sponsor inquiries through all incoming mediums including potential interaction with Plan Members
- Apply problem solving methodology to resolve adhoc issues
- Provide initial and ongoing support to Plan Sponsors
- Provide Member education and support (includes: face to face, written and verbal means)
- Interact with individual plan members through employee life cycle (new hires, life events, retirement/termination, and ongoing member changes)
- Establish and participate in the evolving processes and materials for this specialized product offering (i.e. work flow, training, processes, execution, operational excellence and quality assurance)
- Provide input to the creation of customized forms, letters and other communication materials
Requirements
- Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide
- 5 years client relationship management experience
- Proficiency with data management tools such as Excel
- Ability to analyze, organize, prioritize and problem solve
- Ability to work with some degree of flexibility in order to manage continually changing priorities
- Ability to multitask and work under pressure while maintaining a high degree of accuracy
- Must have a positive attitude, a commitment to quality service and be able to cope with the stress inherent in the nature of multitasking and meeting client deadlines
- Strong team player, with a high interest in working in cross-functional team environment
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family
- A caring, supportive, and inclusive culture
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