About the role

Design Lead guiding UX teams creating accessible web and mobile experiences for Sun Life, a global financial security and health company. Setting design strategy, coaching designers, and partnering cross-functionally.

Responsibilities

Lead, coach, and develop a team of UX Designers delivering experiences across web and mobile channels
Set design direction and quality standards across public web, secure web, and mobile products
Partner with Product, Engineering, Marketing, Content Strategy, and Business stakeholders on digital experience strategies
Guide discovery, journey mapping, information architecture, interaction design, prototyping, usability testing, and implementation
Conduct design critiques and provide coaching to improve design quality and strategic thinking
Ensure accessible, responsive digital experiences aligned with WCAG 2.2 AA and inclusive design principles
Champion the enterprise Design System and drive consistency across digital products
Manage team capacity, priorities, and resource allocation
Use customer research, analytics, experimentation, and usability testing to inform design decisions
Partner with Engineering to ensure high-quality implementation and adherence to design intent
Facilitate cross-functional workshops and design thinking sessions
Communicate design rationale, recommendations, and outcomes to senior leaders and cross-functional partners
Apply emerging design trends, AI-enabled design tools, and digital best practices

7+ years of experience in UX, Product Design, or Digital Experience Design
At least 2 years leading or managing designers
Proven experience leading UX teams delivering web and mobile experiences in complex, cross-functional environments
Strong understanding of responsive design, mobile-first design, interaction design, information architecture, and user-centered design methodologies
Experience partnering with Product Management and Engineering in Agile delivery environments
Ability to coach designers, foster collaboration, and build high-performing teams
Experience establishing and maintaining design quality through critiques, design reviews, and mentoring
Deep understanding of WCAG 2.2 AA, AODA, and inclusive design practices
Experience with enterprise Design Systems, component libraries, and modern design tools such as Figma
Experience using customer insights, analytics, usability testing, and experimentation to inform design decisions
Excellent communication, facilitation, stakeholder management, and storytelling skills
Ability to influence without direct authority and navigate competing priorities
Experience applying emerging technologies, including AI-assisted design tools
Post-secondary education in Human-Centered Design, Interaction Design, Computer Science, Graphic Design, or a related discipline, or an equivalent combination of education and experience

Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections
A collaborative and interactive team environment
Charitable giving through the You Give, We Give program, with matching contributions in many cases
Care Days available for self-care or care of others
Sick Days to support your well-being
Flexible work from both the office and virtually
Incentive plans for eligible Sun Life employees, with payment discretionary and subject to individual and company performance
Accommodation support in the application process
Supportive, flexible, and inclusive work environment
Opportunities to learn, grow, and succeed