LP
PEGA Product Owner
LinkedIn Recruiter Post
Hiring PEGA Product Owner in Toronto, ON (Hybrid/Contract). Requires 12+ years exp, Banking & Insurance background.
About the role
- Director, Archer Product Owner overseeing RCIA programs and aligning Governance, Risk, and Controls. Leading collaborative teams to deliver on strategic initiatives at Sun Life.
Responsibilities
- Scope out and establish the overall vision for the Journey or Archer Platform (“Platform”), creating and maintaining a robust roadmap to deliver on that vision
- Coordinate and run the governance of the RCIA Program and oversee the financial management of the Journey or Platform
- Build a clear centralized strategy for the Platform and pipeline of value-creating capabilities to drive continuous improvement for all three RCIA functions
- Define and measure key metrics to evaluate the success of Journeys and the Platform facilitating continuous measurable improvement
- Manage multiple, simultaneous priorities through developing project plans and monitoring/ reporting/ influencing traction to ensure implementation is completed on time and within budget
- Give Platform teams clear direction and guidance so they know what to do but allow them to decide how to do it to accomplish their mission
- Enable Platform teams to develop strategies and solutions that align with business outcomes, offering guidance along the way
- Coordinate and review business requirements, solicit feedback, and ensure the project meets the RCIA stakeholders’ needs
- Liaise with multiple teams and lead communications and relationships to facilitate smooth delivery
- Ensure consistency and quality in the customer experience (RCIA teams, IT teams, business users) across the Journey or Platform.
- Be accountable for prioritizing based on the needs of all teams in the Platform by understanding dependencies
- Make significant contributions to change management to help implement innovative solutions and drive toward achievement of common goals
- Serve as a thought leader and trusted business advisor to senior management and various stakeholders Leading practices
- Support RCIA leaders on enhancing process efficiency, education and training, communication, and annual planning of Archer programs
- Oversee Platform system maintenance including upgrades, outages, and monitoring
- Work with the RCIA technical leads, Sun Life Technology teams and third parties to strengthen and implement change management protocols and practices
- Review Platform performance monitoring results periodically to recommend changes to tools, data and processes and assist with implementing the changes
- Own the role of point person to assist RCIA with cross-function day-to-day challenges in using the Platform
- Identify integration points and establish connections between Journeys, IT, or Business Platforms and the broader business
Requirements
- Strong working knowledge of key GRC or IRM systems is a must, e.g., Archer, MetricStream, Refinitiv RCIA
- Good understanding of Risk, Compliance or Internal Audit practices and standards, process design and regulatory requirements
- Extensive experience in digital and large-scale company transformations, with the managerial ability to lead and see initiatives through to fruition
- In-depth understanding of best-in-class digital experiences and knowledge, coupled with expertise in Agile methodologies and Design
- Assertive approach, capable of making decisions and driving outcomes along with the ability to build trust and rapport with stakeholders and team members
- Proven track record of setting business vision and strategy, and successfully bringing them to life
- Exceptional strategic and tactical thinking ability, combined with a strong business sense to challenge the status quo
- Capability to develop and articulate reliable plans, linking them to functional and business financial plans
- Strong communication, both verbally and in writing, skills
- Ability to influence and negotiate across the organization at all levels
- Excellent organizational skills, with a keen eye for planning and time management
Benefits
- Competitive salary and bonus structure influenced by market range data
- 20 days vacation per year and an innovative sabbatical program
- Great Place to Work® Certified in Canada and the US
- Great Place to Work® award for Best Workplaces for #HybridWork
- Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.
- A friendly, collaborative and inclusive culture
- Being part of our Product Owner community, where we share best practices and broaden skill-sets
- Flexible Benefits from the day you join to meet the needs of you and your family
- Pension, stock and savings programs to help build and enhance your future financial security
- Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
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LP
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