About the role

Senior Disability Claims Consultant managing a block of litigated disability claims at Sun Life. Requires bilingual proficiency and strong customer service focus in a dynamic team environment.

Responsibilities

Manage your litigated block of cases with a strong proactive customer service focus, exhibiting expert skill in both disability and litigation management.
Represent Sun Life in a highly professional manner at mediations, examinations for discovery, pre-trials, trials, grievance arbitrations and at any other judicial or quasi-judicial proceeding.
Instruct our legal counsel on the final disposition of litigated claims.
Handle other escalated matters in a thorough, timely and effective manner.
Provide leadership in complex case management.
Build a strong knowledge of litigation management strategies.
Work to improve your quality outcomes.
Build strong, effective relationships with your manager, and other members of the litigation management team.
Create and deliver presentations to disability claims operations based on common trends within litigation or on other relevant topics.

Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
Stellar customer service skills
Strong organizational, analytical and decision-making skills
Excellent listening skills and capacity for empathy
Strong verbal and written communication skills
Ability to deal with stressful situations
Strong interpersonal and motivational skills
Demonstrated ability to adapt to change
Ability to understand and explain new concepts to successfully transfer knowledge and promote both engagement and implementation
Ability to travel (valid driver’s license and access to vehicle are required for travel).
Excellent knowledge of disability case management strategies
Strong computer skills and Microsoft Office knowledge
A bachelor's degree or equivalent business experience.
At least 5 years of recent disability case management experience.
Some knowledge of litigation case management strategies.

Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.