Bilingual technology consultant supporting Manulife financial advisors with escalated IT issues, Microsoft 365, cybersecurity, and technology adoption across Eastern Canada.
About the role
- Senior Disability Claims Consultant managing a block of litigated disability claims at Sun Life. Requires bilingual proficiency and strong customer service focus in a dynamic team environment.
Responsibilities
- Manage your litigated block of cases with a strong proactive customer service focus, exhibiting expert skill in both disability and litigation management.
- Represent Sun Life in a highly professional manner at mediations, examinations for discovery, pre-trials, trials, grievance arbitrations and at any other judicial or quasi-judicial proceeding.
- Instruct our legal counsel on the final disposition of litigated claims.
- Handle other escalated matters in a thorough, timely and effective manner.
- Provide leadership in complex case management.
- Build a strong knowledge of litigation management strategies.
- Work to improve your quality outcomes.
- Build strong, effective relationships with your manager, and other members of the litigation management team.
- Create and deliver presentations to disability claims operations based on common trends within litigation or on other relevant topics.
Requirements
- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
- Stellar customer service skills
- Strong organizational, analytical and decision-making skills
- Excellent listening skills and capacity for empathy
- Strong verbal and written communication skills
- Ability to deal with stressful situations
- Strong interpersonal and motivational skills
- Demonstrated ability to adapt to change
- Ability to understand and explain new concepts to successfully transfer knowledge and promote both engagement and implementation
- Ability to travel (valid driver’s license and access to vehicle are required for travel).
- Excellent knowledge of disability case management strategies
- Strong computer skills and Microsoft Office knowledge
- A bachelor's degree or equivalent business experience.
- At least 5 years of recent disability case management experience.
- Some knowledge of litigation case management strategies.
Benefits
- Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
- A collaborative and interactive team environment
- Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
- Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
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