Customer Success Manager helping global brands and agencies maximize Camphouse's media operations platform. Managing client partnerships, adoption, retention, security, and expansion.
About the role
- Bilingual Customer Success Specialist guiding new users in utilizing Tali AI's medical assistant efficiently. Focused on seamless onboarding and enhancing user engagement through exceptional support.
Responsibilities
- Own the end-to-end onboarding journey for new users, ensuring they reach first-value as quickly as possible.
- Analyze the customer journey to identify friction points and work with the Product team to improve the overall 'look and feel' of the user experience.
- Provide world-class support by not just fixing the 'what,' but explaining the 'why,' helping users become more self-sufficient over time.
- Collaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concerns.
- Provide insights from customer interactions to contribute to the improvement of products and services.
Requirements
- You take the lead on problem solving for customers - you love helping users figure out how to use technology effectively.
- You easily put yourself in the user’s shoes to help them understand how to fit our technology into their work day
- Your perfect day is unplanned: you help whoever needs it most, juggling conflicting priorities and tasks with a smile
- You have previous experience in customer support including Tier II support, and experience in a high-growth start-to-scale environment
- You're able to navigate CRM and ticketing systems effectively, optimizing their capabilities where possible, and ensuring you've got a clean queue
- You have excellent verbal and written communication skills in English and French.
- You are self-organizing, self-driving, and reliable - our customers will be counting on you to help them out of a jam
- **Bonus Point:** You’re at ease with data and analytics
- **Bonus Point:** You are adaptable to rapid growth and change - our product is cutting edge, and we’re improving it all the time
- **Bonus Point:** Knowledge of the healthcare industry, EHR/EMRs, and AI assistants
Benefits
- Remote and hybrid work options & flexible work hours
- Comprehensive health and wellness coverage from day one
- Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
- $2000 annually in "Knowledge Dollars" to learn, grow, and level up
- Quarterly socials & company outings that bring our team together beyond the day-to-day
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