Product Analyst, Customer Experience

Posted last month

Apply Now

Resume Score

Check how well your resume matches this job before you apply.

Sign in to check score

About the role

  • Product Analyst at nesto developing solutions for Canada’s leading mortgage technology provider. Transforming stakeholder ideas into user stories and technical requirements.

Responsibilities

  • Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.
  • Own the interface by creating customer journey maps, wireframes, and prototypes that define the user experience.
  • Use SQL queries to investigate system behaviour, navigate databases, and resolve reported issues at the source.
  • Work side-by-side with front-end and back-end developers to ensure technical feasibility and seamless execution of new features.
  • Build close relationships with clients to gather requirements, analyze user behaviour, and champion product improvements.

Requirements

  • Post-secondary education in computer science, business, information technology, statistics, or a related field.
  • You thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders.
  • You possess a natural 'owner' mindset with the initiative to identify pain points and drive feature ideas from concept to completion.
  • You leverage SQL to investigate system behavior and navigate databases independently.
  • You can take a high-level, sometimes vague business request and distill it into a structured technical requirement that an engineer can execute without constant back-and-forth.
  • You understand how a single change in one part of the platform can ripple across the entire ecosystem, and you document those dependencies meticulously.

Benefits

  • Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
  • 4 weeks of vacation to ensure you stay at peak performance.
  • Access to the resources and tech you need to execute without friction.
  • Working framework: the environment that makes you productive and enables teamwork.

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$60,000 - CA$75,000 per year

Degree requirement

Bachelor's Degree

Tech skills

SQL

Location requirements

HybridVancouverCanada

Report this job

Found something wrong with the page? Please let us know by submitting a report below.