Senior Claims Specialist managing complex casualty claims at Aviva Canada. Mentoring team members and collaborating on strategic insights to improve performance and customer service.
About the role
- Claims Specialist managing Accident Benefit disputes at TD Insurance. Delivering optimal client experience while ensuring fair resolutions to claims.
Responsibilities
- Contribute to sustained revenue growth and profitability objectives of the business
- Handle and manage disputes that arise from Accident Benefit claims
- Provide technical expertise coaching for colleagues
- Act as a Specialist Complex Claims Advisor Accident Benefits
- Ensure accurate and timely reserves and take a total cost management approach to claims
- Analyze and evaluate facts of an individual case to assess the benefits available to the client
Requirements
- Post-secondary education
- Advanced insurance-related designations (CIP/FCIP) would be an asset
- 5-7 years relevant and progressively more responsible Accident Benefit claims work experience
- Advanced knowledge of principles and methods pertaining to the resolution of claims
- Knowledge of claims management practices, company operations, and policies
- Strong relationship builder
- Effective communication skills including facilitation, consultation, negotiation, and persuasion
- Superior organizational and time management skills
- Ability to identify significant business risks/opportunities and controls/enabler
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
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