Claims Adjuster handling property damage casualty claims for customers over the phone. Evaluating claims and guiding customers through the process in a hybrid work model.
About the role
- Property Claims Representative at MutualONE Insurance managing the claims process. Responsible for investigation, evaluation, and settlement of claims in a hybrid work environment.
Responsibilities
- Evaluating claims by conducting thorough investigations
- Determining coverage and validity of claims, interviewing, and communicating with members
- Attend loss locations to investigate claim, including taking statements, photographs, and identifying scope of loss
- Providing exceptional customer service and support to our members throughout the claims process
- Evaluate liability, salvage and subrogation exposure and potential
- Coordinate with contractors, appraisers, and other experts as required
- Act as claims examiner on claims assigned to independent adjusters
- Maintain adequate reserves and accurate records based on company standards and procedures
- Negotiate settlement and issue payments for claim
- General support of claims area and special projects as required
Requirements
- Minimum 2 to 5 years in property claims handling experience
- University Degree or post-secondary education related to insurance
- Completion of Chartered Insurance Professional (CIP) designation or enrollment in the program
- Experience in construction or trades, farming (agribusiness or equipment), or other relevant transferable knowledge is an asset
- Equivalency in combination of education and experience will be considered
- Highly capable with computer systems/software including Microsoft Word, Excel, Outlook, etc.
Benefits
- A flexible hybrid work environment
- A rewarding career and comprehensive compensation & benefits package
- Training, education, and career advancement opportunities
- A work environment that is fun and friendly and supports a healthy work-life balance
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