Remote customer service representative supporting global brands for Teleperformance. Resolving customer and technical issues across Canadian provinces from home.
About the role
- TD banking associate processing transactions and advising customers at a Nova Scotia branch. Delivering accurate, personalized service while promoting suitable banking solutions.
Responsibilities
- Process financial transactions including deposits, withdrawals, and bill payments
- Understand customer needs and recommend suitable banking solutions
- Handle confidential matters with discretion
- Respond to and resolve customer concerns, escalating non-standard activities when necessary
- Promote banking solutions and complete business processes accurately and promptly
- Advise customers clearly on banking solutions and processes
- Promote team effectiveness and participate in personal performance development
- Keep coworkers updated on routine activities
- Deliver quality customer experiences
- Recommend operational improvements to support operational excellence
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of MS Office (Word, Excel, and Outlook) and internet
- Ability to exercise initiative and maintain accuracy and attention to detail
- Ability to handle several tasks and changing priorities
- Established customer experience skills
- Effective verbal and written communication skills
- Ability to work in a fast-paced environment
Benefits
- Base salary and variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews
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