Remote customer service representative supporting global brands for Teleperformance. Resolving customer and technical issues across Canadian provinces from home.
SG
Bilingual Customer Service – French/English
Posted yesterday
About the role
- Bilingual French/English customer service representative supporting consumers for pharmaceutical, healthcare, food, and beauty brands. Handling inquiries, product issues, complaints, and compliance documentation remotely.
Responsibilities
- Answer incoming calls, texts, chats, and written inquiries
- Troubleshoot consumer product issues and provide accurate product information and recommendations
- Handle quality complaints, adverse events, and claims according to Standard Operating Procedures
- Maintain current knowledge of company products, services, and promotions
- Accurately and promptly log customer and contact information in CRM tools
- Document complete case notes and follow compliance standards
- Participate in assigned regular shifts and work the full scheduled shift
- Support consumers while meeting client service levels and compliance standards
Requirements
- Bilingual fluency in English and French, both written and spoken
- Previous customer service, contact center, or consumer support experience preferred
- Strong communication, listening, and problem-solving skills
- Ability to show empathy, patience, and professionalism in every interaction
- Comfortable using multiple systems and communication channels, including phone, chat, text, email, and CRM tools
- Strong attention to detail and ability to document cases accurately and completely
- Maintain a private workspace and meet telecommuting requirements
- Minimum internet service of 100 Mbps download speed
- Ability to work accurately across multiple systems and communication channels
- Meet Quality Assurance expectations for service, product knowledge, case coding, and compliance
- Must have work authorization in Canada
Benefits
- Remote work arrangement
- Company-supplied equipment
- Remote training, including independent reading, systems training, SOPs, and product training
- Diverse and inclusive workplace
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Remote customer service representative supporting global brands through Teleperformance’s omnichannel customer experience services. Handling inquiries, technical troubleshooting, scheduling, and accurate data entry from home.