Entry - level technical support role assisting customers with Toptracer Range troubleshooting. Focused on developing technical expertise and providing high - quality customer service.
About the role
- IT Support Analyst IV providing application support and systems management for financial services. Engaging with stakeholders to ensure timely resolution, stability, and monitoring of applications environments.
Responsibilities
- Perform controlled resolution of incidents and problems
- Partner with key stakeholders to schedule packaging and release new applications
- Provide effective day-to-day support for applications/systems
- Ensure timely notification and escalation of possible issues/problems
- Monitor system lifecycles
- Provide Disaster Recovery support
Requirements
- 3-5 years relevant experience
- SAS programming language knowledge is mandatory
- Mainframe platform knowledge (ie. JCL, AWF Scheduling, Endevor)
- Overall Rahona/Cloud knowledge
- Experience running ETL jobs
- Databricks experience
- Azure Data Factory
- Microsoft SQL Server Management Studio
- Visual Studio Code
- Undergraduate degree or Technical Certificate
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development programs
- Reward and recognition programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
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