IT Support Technician providing technical assistance and support using Windows and macOS systems at The Canadian Press in Toronto. Collaborating on IT operations and service delivery in a hybrid work environment.
About the role
- Entry-level technical support role assisting customers with Toptracer Range troubleshooting. Focused on developing technical expertise and providing high-quality customer service.
Responsibilities
- Respond to inbound incident tickets and support calls for NAMR customers, performing structured troubleshooting, documenting findings, and resolving or escalating issues in accordance with defined support processes.
- Execute daily operational support processes, including monitoring alerts, validating system health, and ensuring accurate and thorough ticket documentation.
- Collaborate with Tier 2 and Tier 3 technicians to escalate and assist in resolving more complex technical issues while gaining hands-on exposure to advanced troubleshooting methods.
- Contribute to knowledge management by documenting recurring issues, updating internal guides, and identifying opportunities for process improvement.
- Develop technical expertise in Toptracer Range hardware, software, networking components, and support tools through structured training and practical experience.
- Support ad hoc operational initiatives within the NAMR Support team as needed.
Requirements
- Strong troubleshooting mindset with the ability to follow structured diagnostic processes
- Clear and professional communication skills, both written and verbal
- Customer-focused approach with the ability to remain composed in high-pressure situations
- Ability to work collaboratively within a regional and global team environment
- Basic understanding of networking concepts (IP addressing, switches, connectivity)
- Strong time management skills and ability to prioritize multiple tasks
- Willingness to learn new technologies and develop within a defined career progression path.
Benefits
- Free Play & 1/2 price food!
- Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior IT Build/Support Analyst providing specialized technology related build support at TD. Collaborating with stakeholders to improve system stability and deliver effective support.
Application Support Analyst managing incidents and service requests for group savings and retirement systems. Collaborating with IT experts to optimize support practices and enhance operational continuity.
Senior Actuarial Technical Analyst providing technical business support for various projects. Collaborating with teams to produce and enhance reports using programming skills in an actuarial context.
Support specialist ensuring system functionality and user productivity as the first line of technical support. Investigating issues, managing tickets, and provisioning users remotely.
Technical Support Engineer providing escalated technical support for AI platform in insurance claims. Collaborating with cross - functional teams to resolve complex issues and maintain platform configurations.
Technical Support Engineer providing frontline support for enterprise customers in the fleet mobility industry. Collaborating with product teams to resolve complex technical issues and improve product quality.
Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.