About the role

Entry-level technical support role assisting customers with Toptracer Range troubleshooting. Focused on developing technical expertise and providing high-quality customer service.

Responsibilities

Respond to inbound incident tickets and support calls for NAMR customers, performing structured troubleshooting, documenting findings, and resolving or escalating issues in accordance with defined support processes.
Execute daily operational support processes, including monitoring alerts, validating system health, and ensuring accurate and thorough ticket documentation.
Collaborate with Tier 2 and Tier 3 technicians to escalate and assist in resolving more complex technical issues while gaining hands-on exposure to advanced troubleshooting methods.
Contribute to knowledge management by documenting recurring issues, updating internal guides, and identifying opportunities for process improvement.
Develop technical expertise in Toptracer Range hardware, software, networking components, and support tools through structured training and practical experience.
Support ad hoc operational initiatives within the NAMR Support team as needed.

Strong troubleshooting mindset with the ability to follow structured diagnostic processes
Clear and professional communication skills, both written and verbal
Customer-focused approach with the ability to remain composed in high-pressure situations
Ability to work collaboratively within a regional and global team environment
Basic understanding of networking concepts (IP addressing, switches, connectivity)
Strong time management skills and ability to prioritize multiple tasks
Willingness to learn new technologies and develop within a defined career progression path.

Free Play & 1/2 price food!
Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.