Pursuit Manager leading strategy, planning, and execution of high - profile pursuits at Stantec. Collaborating with multidisciplinary teams to deliver compelling proposals and improve win rates.
About the role
- Technical Support Specialist providing first level support for client products. Responsibilities include customer engagement, technical troubleshooting, and ensuring positive customer relations.
Responsibilities
- Provide first level customer service/ technical solutions in regard to client products.
- Build and maintain positive customer relations by offering personalized solutions.
- Strive to exceed expectations.
- Ensure requests are handled appropriately by coordinating with various functions within the company.
- Schedule service calls and follow up with customers/clients.
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
- Responsible for accurate data input using prescribed applications.
- Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
- Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
- Answer inbound/outbound customer queries.
- Approaches problems flexibly and can adapt and modify approach without compromising outcome.
Requirements
- Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- Minimum high school degree.
- A degree or certification in technology is a plus.
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
- Must be at least 18 years old
- Excellent communication/comprehension skills in English and French.
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Ability to type 30 wpm and successfully pass our language/grammar screening
- Excellent home internet hardwired.
- Technical Knowledge and Expertise iOS, Smartphone, Tablet, PC or Mac experience
- Professional and/or personal technical troubleshooting experience
Benefits
- Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
- Paid training
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary
- Positive and supportive environment
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Advisor responsible for coordinating partner networks within Integration and IT Support at Desjardins. Involves implementing incentive programs and improving onboarding processes in Canada.
LP
Technical Support Analysts
LinkedIn Recruiter Post
CDW seeks 3 - 4 Technical Support Analysts for a 1 - week contract to provide onsite IT support at a conference in Vancouver, BC.
Junior IT Specialist responsible for supporting warehouse management systems at DSV. Requires technical knowledge in warehouse applications and strong SQL proficiency.
Branch Operational Support Advisor providing advisory services to branch/hub staff on operational issues. Support and develop projects enhancing delivery of retail and business services to members.
Corporate and Commercial Credit Manager at FCC analyzing mid - market agribusiness loans. Ensure sound credit decisions and compliance with policies while mentoring lending staff.
Technical Customer Support Contractor for Trust Wallet, a leading non - custodial cryptocurrency wallet. Providing user support and troubleshooting issues across wallet functionality and payment systems.
LP
Junior IT Support Engineer
LinkedIn Recruiter Post
Junior IT Support Engineer needed for onsite support in Vancouver, BC. Contract from July 6 to August 13, 2026, hybrid work model.
Payroll & Benefits Specialist managing payroll processing and benefits administration across Canadian entities. Collaborating with HR, finance, and leadership teams ensuring compliance and data integrity.
External Audit Manager offering assurance services and business advice to clients in diverse sectors. Leading teams and utilizing technology for efficient processes.