IT Services Manager ensuring operational tech support and security for retail expansion at Bailey Nelson. Leading a small team and managing vendor relationships in a high - paced environment.
About the role
- Senior Project Manager leading complex IT and digital initiatives at Scarborough Health Network. Driving successful project execution while supporting clinical transformation and operational excellence.
Responsibilities
- Reporting to the Director, IT PMO, the Senior Project Manager is responsible for leading complex, cross-functional IT and digital initiatives across Scarborough Health Network (SHN).
- This role drives the successful planning, execution, and implementation of projects that support clinical transformation, operational excellence, and enterprise digital strategy.
- Ensure projects are delivered safely, on time, within scope and budget, and in compliance with SHN governance, cybersecurity, privacy, and regulatory requirements.
- Lead end-to-end delivery of complex IT, digital health, and AI enabled initiatives across clinical and corporate programs.
- Develop and manage project plans, schedules, budgets, and resource allocations.
- Ensure projects adhere to PMBOK®-aligned methodologies and SDLC standards.
- Establish and develop account management relationship with corporate programs, departments, and units to ensure all IT related projects are captured and supported.
- Monitor and report on project progress, risks, issues, and dependencies.
- Partner with Digital Health, Enterprise Analytics, and operational teams to align delivery with organizational priorities.
- Collaborate with vendors and external partners to ensure successful solution implementation.
- Ensure alignment with SHN IT governance processes, including CPRC, ASRB, and CAB where applicable.
- Lead risk identification, mitigation, and escalation in accordance with PMO standards.
- Support intake, prioritization, and sequencing of initiatives within the IT project portfolio.
- Contribute to enterprise capacity planning and resource management activities.
- Ensure alignment of project outcomes with SHN strategic priorities and digital roadmap.
- Drive consistent application of standardized PMO tools, templates, and reporting practices.
- Ensure project deliverables meet quality, safety, and operational readiness expectations.
- Promote a culture of accountability, transparency, and continuous improvement.
Requirements
- Undergraduate degree in Health, Business, Information Technology, or related field (required)
- Project Management Professional (PMP) certification (required)
- Minimum 7–10 years of progressive experience in IT or digital project management
- Demonstrated experience delivering complex, cross-functional initiatives in a healthcare environment
- Strong knowledge of project management frameworks (PMBOK®, Agile, SDLC)
- Experience working with clinical systems (e.g., EMR/Epic), enterprise platforms, or digital transformation initiatives considered an asset
- Experience in a Canadian healthcare organization with strong understanding of clinical and operational environments.
- Strong track record of ethical leadership, professionalism, and organizational stewardship
- Exceptional communication and collaboration skills to engage multidisciplinary teams, clinicians, and stakeholders.
- Excellent work performance and attendance record
- Understands the importance of and demonstrates commitment to fostering a culture of diversity, equity, and inclusion.
- Commitment to advancing equity, accessibility, and patient-centered care through digital innovation.
- Demonstrated ability to model integrity, resilience, and adaptability in a rapidly evolving digital health environment.
- Demonstrated ability to develop and influence relationships at all levels, with strong interpersonal and negotiation skills
- Strong team engagement, facilitation, and coaching skills to build team morale and improve culture
- Demonstrated experience leading large-scale transformation and change initiatives
Benefits
- Defined Benefit pension plan through the Healthcare of Ontario Pension Plan
- Comprehensive insured benefits package including health and dental benefits
- New Graduate Initiative Enroute Program
- Critical Care Sponsorship Program
- Employee Discount and Incentive Programs
- Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings
- Recognition events
- Leadership Development and Learning Programs
- Tuition Assistance Program
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