L3 Digital Product Manager overseeing billing and subscription ecosystems at TELUS. Managing product operations, financial health, and ensuring exceptional customer experience.
Responsibilities
Join Our Team The Billing & Revenue Enablement (BRE) team at TELUS works closely with business and CIO partners to build capabilities roadmaps and manage the evolution of our billing, rating, payments, and subscription ecosystems.
As an L3 Digital Product Manager you will be learning how to own the health and success of a platform.
You will support our Billing and Subscription-on-Demand platforms by balancing hands-on operational tasks with the leadership required to bring new features to life.
You will ensure our roadmap moves forward, our vendors are held accountable, and our financial health is meticulously tracked in a large-scale digital ecosystem.
Take ownership of smaller-scale features and projects from scoping through to deployment.
Manage the hands-on execution of monthly billing operations. You'll ensure customers receive accurate bills and bill-messages on time and hold our vendors to high standards of performance.
Learn the "business of the product" by managing Capex and Opex. This includes requesting project funding, tracking spend against the platform budget, and issuing POs to external vendors.
Help keep the engine running by facilitating working-level governance calls. You’ll synthesize project data into concise updates for leadership regarding roadmap health and strategic risks.
Requirements
1–2 years of experience in a project coordination, product ops coordination, business analysis, or operations role (Telecommunications experience is a major plus)
A bachelor’s degree in Business, Computer Science, Engineering, or a related field
Familiarity with Agile methodologies and Jira
A curiosity for how billing and subscription models (like Netflix or SaaS) work behind the scenes
The "Product Mindset": You have a foundational understanding of the product lifecycle and a deep desire to grow into a Product Management career
Analytical Rigor: You are comfortable with numbers and details, whether you're tracking a six-figure budget or triaging a technical bug
Communication: You can translate "tech-speak" into "business-speak" and are comfortable presenting updates to stakeholders and partners
Resilience: You can manage ambiguity and are able to effectively prioritize and execute tasks in a fast-paced environment
Benefits
Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
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