Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- L3 Digital Product Manager overseeing billing and subscription ecosystems at TELUS. Managing product operations, financial health, and ensuring exceptional customer experience.
Responsibilities
- Join Our Team The Billing & Revenue Enablement (BRE) team at TELUS works closely with business and CIO partners to build capabilities roadmaps and manage the evolution of our billing, rating, payments, and subscription ecosystems.
- As an L3 Digital Product Manager you will be learning how to own the health and success of a platform.
- You will support our Billing and Subscription-on-Demand platforms by balancing hands-on operational tasks with the leadership required to bring new features to life.
- You will ensure our roadmap moves forward, our vendors are held accountable, and our financial health is meticulously tracked in a large-scale digital ecosystem.
- Take ownership of smaller-scale features and projects from scoping through to deployment.
- Manage the hands-on execution of monthly billing operations. You'll ensure customers receive accurate bills and bill-messages on time and hold our vendors to high standards of performance.
- Learn the "business of the product" by managing Capex and Opex. This includes requesting project funding, tracking spend against the platform budget, and issuing POs to external vendors.
- Help keep the engine running by facilitating working-level governance calls. You’ll synthesize project data into concise updates for leadership regarding roadmap health and strategic risks.
Requirements
- 1–2 years of experience in a project coordination, product ops coordination, business analysis, or operations role (Telecommunications experience is a major plus)
- A bachelor’s degree in Business, Computer Science, Engineering, or a related field
- Familiarity with Agile methodologies and Jira
- A curiosity for how billing and subscription models (like Netflix or SaaS) work behind the scenes
- The "Product Mindset": You have a foundational understanding of the product lifecycle and a deep desire to grow into a Product Management career
- Analytical Rigor: You are comfortable with numbers and details, whether you're tracking a six-figure budget or triaging a technical bug
- Communication: You can translate "tech-speak" into "business-speak" and are comfortable presenting updates to stakeholders and partners
- Resilience: You can manage ambiguity and are able to effectively prioritize and execute tasks in a fast-paced environment
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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