About the role

Senior Program Manager leading transformation initiatives for TELUS's Systems Experience Evolution team. Focused on critical systems, market expansions, and collaborative engagement for customer growth.

Responsibilities

Lead transformation initiatives for critical systems, facilitating executive workshops, aligning capability roadmaps, and supporting new market launches
Keep programs on track — ensuring delivery timelines, stakeholder satisfaction, and business outcomes
Solve complex, ambiguous business challenges with clear, actionable strategies
Establish and lead program steering committees and governance structures to ensure alignment and accountability
Manage program budgets and resource allocation across workstreams, optimizing capacity and maximizing delivery impact
Partner cross-functionally with product, marketing, CIO, and operations teams to drive alignment, manage risk, and execute at scale
Identify growth opportunities by improving execution, elevating customer experience, and accelerating delivery across community builds and customer programs
Champion collaboration — establish communication cadences, dashboards, and reporting structures that keep stakeholders informed and celebrate milestones, wins, and learnings across the national team

7–10 years of professional experience
Minimum 5 years in a program leader role with industry leading program management tools and best practices
Bilingual (English/French) — fluency required
Telecom industry experience — deep understanding of the sector
Cross-functional leadership — proven ability to unite diverse teams and perspectives to deliver cohesive, high-impact outcomes
Collaborative influence — experience partnering with VPs, Directors, and senior leaders; skilled at influencing without authority
Change management - Experience managing organizational change and building adoption strategies
Comfort with ambiguity — you create clarity, structure, and momentum in fast-evolving environments
Strong business and financial acumen — you understand the numbers and the strategy behind them
Proactive and solution-oriented — curious, initiative-driven, and energized by shaping ambitious growth programs
Strategic execution background — ability to connect high-level vision to on-the-ground delivery
Great-to-haves: PMP certification
Familiarity with TELUS systems and processes
Experience with AI/ML pipelines, LLMs, or NLP applications
University degree in business, communications, project management, or a related field.

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills