About the role

Program Manager leading transformative AI initiatives across JLL for digital transformation. Ensuring governance and compliance while managing complex, cross-functional programs in a global enterprise.

Responsibilities

Lead end-to-end program management for AI initiatives—from planning and roadmap development through execution, optimization, and reporting to executive stakeholders.
Develop and maintain detailed project plans with clear timelines, deliverables, dependencies, resource requirements, and success metrics using standardized frameworks and dashboards.
Oversee phased rollouts of commercial AI platforms from pilot through enterprise-wide deployment, ensuring adherence to governance policies, usage standards, and escalation workflows.
Implement structured intake, evaluation, and prioritization processes to align new AI initiatives with enterprise strategy, capacity, and business priorities.
Define, track, and report on program KPIs with precision—including DAU, training completion rates, Agent DAU, and rollout milestones—providing regular executive-level scorecards.
Manage usage monitoring and chargeback frameworks, tracking AI platform consumption by business unit and ensuring cost accountability.
Facilitate stakeholder communication and program documentation to maintain transparency, accountability, and alignment across global teams.

5+ years of program management experience leading complex, cross-functional initiatives within technology or enterprise transformation environments.
Proven success delivering multiple concurrent programs with competing priorities under tight deadlines in large, global enterprises.
Strong understanding of AI and emerging technologies, including their application and governance in enterprise contexts.
Experience managing enterprise software rollouts with phased deployment strategies and stakeholder engagement at all organizational levels.
Expertise in project management methodologies such as Agile, PMP, or Six Sigma.
Exceptional communication, stakeholder management, and facilitation skills with the ability to translate complex technical concepts into clear business narratives for executive audiences.
Strong analytical and problem-solving capabilities with attention to both detail and strategic vision.