Travel service advisor supporting Globus Family of Brands’ travel advisors with reservations, documentation, and readiness. Resolving service issues through phone, email, and Dynamics 365 CRM.
About the role
- Remote call center representative handling customer service, technical support, and sales for MCI’s BPO and technology services. Resolving issues and managing customer accounts.
Responsibilities
- Handle inbound customer inquiries
- Troubleshoot basic technical issues
- Assist customers with adding or removing products and services
- Support customer service, technical support, and customer sales interactions
- Interact with hundreds of customers each week across the country
- Resolve customer support issues
- Sell new products and services
- Ensure a best-in-class customer experience
- Listen to customers, understand their needs, and resolve issues
- Use systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade products or services
- Explain and position products and processes to customers
- Escalate customer dissatisfaction appropriately to the managerial team
- Ensure first-call resolution through problem solving and effective call handling
- Perform computer- and telephone-based work while seated or standing for long periods
- Operate computers, telephones, copiers, printers, and other office equipment
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
- Basic understanding of the Windows operating system
- Highly reliable with regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer-service orientation, including empathy, responsiveness, patience, and conscientiousness
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and ability to build relationships with team members and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
- Must have a home broadband connection
Benefits
- Paid time off and paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Career growth and internal promotion opportunities
- Paid training
- Team-oriented, collaborative work environment
- Casual dress code
- Employer-provided equipment if needed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Travel Sales Advisor Specialist driving advisor relationships, quote conversion, and bookings for Globus, Cosmos, and Avalon Waterways. Supporting US and Canada travel markets through consultative sales.
Bilingual contact center representative supporting TD customers through inbound and outbound banking calls. Providing advice, resolving inquiries, and meeting service and compliance goals.
Remote call center agent supporting Carter’s children’s apparel customers by phone, email, and chat. Resolving inquiries, complaints, and sales opportunities across Consumer Affairs and eCommerce.
Remote call center agent supporting Carter’s and OshKosh customers by phone, email, and chat. Resolving inquiries, complaints, and sales opportunities across Canada.
Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité médicale. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité des objets tranchants. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
TD contact center representative supporting customers with banking inquiries, issue resolution, and product guidance. Completing onsite training, then working primarily remotely with monthly Markham office visits.
Bilingual call centre representative supporting Black & McDonald’s facility - service work orders. Handling customer inquiries, dispatching, and CMMS work - order tracking remotely.
Call Center Representative managing customer inquiries and arrears collections for Propel’s AI - driven fintech platform. Handling high - volume calls and account rehabilitation across multiple communication channels.