Remote outbound representative promoting products and qualifying leads for MCI. Maintaining customer records and meeting call and conversion targets from home.
About the role
- Remote call center representative handling customer service, technical support, and sales for MCI’s business process outsourcing and contact center services. Supporting customers through inbound and outbound calls.
Responsibilities
- Handle inbound customer inquiries
- Troubleshoot basic technical issues
- Assist customers with adding or removing products and services
- Make outbound calls and interact with customers across the country
- Listen to customers, understand their needs, and resolve issues
- Use systems and technology for account management tasks
- Recognize sales opportunities and apply sales skills to upgrade products or services
- Explain and position products and processes to customers
- Escalate customer dissatisfaction to the managerial team
- Achieve first-call resolution through effective problem solving and call handling
- Work full-time schedules that may include days, nights, and seven days a week
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer-service oriented, empathetic, responsive, patient, and conscientious
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment with prevalent change and ambiguity
- Excellent interpersonal skills and ability to build relationships with team members and customers
- Home broadband connection required
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with fingerprinting
- Must be willing to submit to drug screening (does not apply in Canada)
Benefits
- Paid time off
- Paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Internal promotion and career advancement opportunities
- Paid training
- Team-oriented, collaborative work environment
- Casual dress code
- Variable bonus and contest incentives
- Employer-provided equipment if needed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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