Remote outbound representative promoting products and qualifying leads for MCI. Maintaining customer records and meeting call and conversion targets from home.
About the role
- Remote call center representative handling customer inquiries, technical troubleshooting, and sales for MCI. Supporting outsourced CX, contact center, and IT services.
Responsibilities
- Handle inbound customer inquiries
- Troubleshoot basic technical issues
- Assist customers with adding or removing products and services
- Interact with customers from coast to coast and make outbound calls
- Listen to customers, understand their needs, and resolve issues
- Use systems and technology for account-management tasks
- Identify sales opportunities and apply sales skills to upgrade products and services
- Explain and position products and processes to customers
- Escalate customer dissatisfaction appropriately to the management team
- Ensure first-call resolution through effective problem-solving and call handling
- Participate in paid training and perform duties in a sedentary work-from-home/customer service environment
Requirements
- High school diploma or equivalent
- Legally authorized to work in the country where the job is based
- Able to comply with applicable minimum age and work-hour laws
- Excellent organizational, written, and oral communication skills
- Typing speed of 20+ words per minute with accuracy
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of the Windows operating system
- Reliable, with regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Conflict resolution, problem-solving, and negotiation skills
- Customer-service orientation
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced, changing, and ambiguous environment
- Excellent interpersonal and relationship-building skills
- Willingness to submit to a Level II background and/or security investigation with fingerprint
- Willingness to submit to drug screening; does not apply in Canada
Benefits
- Paid time off and paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Career growth and internal promotion opportunities
- Paid training
- Team-oriented, collaborative work environment
- Casual dress code
- Employer-provided equipment if needed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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