Senior Product Manager leading product strategy and execution at ActiveProspect. Collaborating across teams to enhance lead management and distribution strategies.
About the role
- Product Manager at Disney managing conversational support across chat and voice channels. Driving product execution and optimizing customer experience with AI and automation technologies.
Responsibilities
- Own and execute the roadmap for support experiences across chat and voice channels, defining the vision for how viewers move between self-service and live support.
- Design and optimize conversational experiences, including live chat interactions, transitions from self-service (Help Center, Virtual Assistant, IVR) to live agents, and post-interaction feedback flows to reduce friction and improve resolution.
- Define integration requirements and partner with engineering to deliver cross-system integrations spanning authentication, routing, context sharing, CRM, localization; This includes evaluating API connections, data flows, and architectural tradeoffs across systems.
- Drive product execution from requirements through launch, partnering with Engineering, Design, Content, WFM, and Localization teams to deliver scalable solutions.
- Identify and evaluate opportunities to apply AI and automation across the support experience, translating emerging capabilities into concrete product improvements.
- Design and implement feedback mechanisms — including CSAT collection for virtual and live agents and quality assessments — and use insights to drive measurable improvements in support quality and customer satisfaction.
- Define and track product performance metrics; use data and experimentation to identify gaps, validate decisions, and communicate impact to stakeholders.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 3+ years of product management experience for consumer-facing or enterprise products at global scale.
- Demonstrated experience owning integrations and understanding data flows across systems, equipped to write detailed requirements, read system architecture diagrams, and drive engineering discussions.
- Familiarity with contact center technologies, CRM platforms, conversational AI or virtual assistant platforms.
- Strong analytical skills, defining metrics, running experiments, and using data to prioritize and validate product decisions.
- Experience driving cross-functional execution across engineering, design, content, and localization teams.
- Excellent written and communication skills with a proven ability to translate technical complexity for non-technical stakeholders and vice versa.
Benefits
- A full range of medical, financial, and/or other variable pay or benefits, may be offered dependent on the level and position offered
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
Product Owner – IAM
LinkedIn Recruiter Post
Hiring a Product Owner - IAM in Toronto, ON. Requires 5+ years of Product Owner experience and 2+ years of IAM experience.
LP
Product Manager / Product Owner – AI & Data Security
LinkedIn Recruiter Post
Seeking an experienced Product Manager to advance AI & Data Security capabilities in a large enterprise. Contract through Dec 2026 with potential extension.
Product Manager at Instacart focusing on AI solutions for retail efficiency. Leading product strategy and collaborating with cross - functional teams to drive impactful results in grocery technology.
Instacart Product Manager focused on AI - driven solutions to enhance retail operations and profitability. Leading product vision and cross - functional collaborations to deliver market - ready AI applications.
Leading product management for enterprise DFIR and cybersecurity growth at Magnet Forensics. Shaping innovative solutions to meet real - world challenges and deliver business impact.
Product Manager at Bridgit, overseeing product stream and leading customer - focused AI - driven initiatives. Responsible for product roadmap, requirements, and leveraging AI in planning and execution.
Product Manager specializing in Taxonomy at AlphaSense, driving ownership of the financial data taxonomy library. Collaborating cross - functionally to ensure standards and accessibility for clients.
Senior Product Quality Owner ensuring product quality across multiple lines for Flinks' embedded finance platform. Collaborating with cross - functional teams to enhance financial experience.
Head of Digital Product at RTINGS.com, shaping the product roadmap and user experiences. Leading innovation and enhancing buying decisions for consumers through product improvements.