Project Manager coordinating NewWorld Strategies’ client shows and Creator Command Centers. Managing timelines, teams, vendors, and deliverables for complex client engagements.
About the role
- Project Manager at TJM Labs overseeing pharmacy automation implementation projects. Collaborating with clients and engineers to streamline operations in a fast-paced remote environment.
Responsibilities
- Lead implementations end to end: confirm scope, build the plan, run kickoff, hold weekly check-ins, manage risks and changes, manage QA, go live, and hand off smoothly to support.
- Map and refine workflows: document how the pharmacy works today and design a target flow that fits their routine, trims extra steps, and delivers clear value from the bot.
- Turn needs into buildable work: write clear tickets with acceptance criteria, note edge cases, and keep the backlog tidy and prioritized.
- Coordinate the team: keep clients and engineers aligned on timelines, dependencies, and “done,” and help decisions move forward.
- Keep projects on schedule: watch the critical path, surface risks early, manage scope, and meet milestones and go-live dates without compromising quality.
- Communicate with calm and clarity: set expectations, share plain-English updates, and keep everyone focused on the next step when issues pop up.
- Improve each cycle: reflect on completed cycles, iterate our playbooks, templates, and tooling—improving the PM experience and our internal processes to make future cycles faster, smoother, and higher-ROI.
Requirements
- 2–5 years in software implementation/project management or pharmacy operations with project ownership.
- Pharmacy background: While not required, experience inside a pharmacy environment gives you instant credibility with our clients. Pharmacists or registered pharmacy technicians are encouraged to apply!
- Comfort translating operational pain points into structured requirements
- Strong communicator—concise updates, crisp docs, and the ability to build trust with technicians, pharmacists, and engineers alike.
- Excellent organization & responsiveness: prioritize well, reply to clients promptly with clear next steps, keep commitments visible, and follow-up so nothing slips.
- Solid project-tracking habits; you never let action items slip through the cracks and you have a data-driven mindset.
- Technical curiosity: you don’t need to code, but you’re interested in learning about new tools and how they can improve efficiency or pharmacy/patient outcomes.
- Familiarity with handling PHI and practical security/privacy best practices.
- Excellent verbal and written communication.
- Strong, friendly communication style that builds trust quickly and diffuses tension when problems arise. Clients trust that when you say “I’ll handle it,” you will.
- Experience with AI in healthcare.
Benefits
- Health, dental, vision, and life insurance
- RRSP with company match
- Paid Time Off + stat holidays
- Remote-first environment
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