Caseworker assessing financial and functional needs of seniors and coordinating community-based services. Supporting vulnerable individuals through case planning, evaluations, and advocacy in Scarborough.
Responsibilities
Assesses client's functional and financial status to determine eligibility
Interviews clients in various locations, e.g. homes, community agencies
Compiles and verifies client financial information, may include contacting financial institutions
Compiles client functional information through personal interview, and liaison with client supports and relevant service providers
Documents and cross references information
Creates individual case files
Writes reports, prepares and evaluates information, including statistics as required
Completes applications and required forms
Calculates eligibility for subsidy and service
Enters data required for computer input
Edits computer reports and makes necessary adjustments
Provides ongoing assessment, case coordination and monitoring of client's needs on a predetermined basis
Assists applicants, clients and families to identify and access alternative courses of action when community-based services are not appropriate to the needs of the individual
Maintains updated records for all client related matters and prepares correspondence and statistical information as per policies
Makes referrals as appropriate and maintains follow up
Maintains a caseload, meeting re-assessment and monitoring standards
Deals with urgent situations and new referrals
Liaises with contracted service providers in the coordination and provision of services to the client as determined in the case plan
Provides an advocacy role for clients
Utilizes community resources effectively to maximize the client's independence and to enhance the client's quality of life
Attends/participates in case conferences as required
Responds to enquiries, complaints or emergency situations involving clients
Assesses situation, presents and implements solutions, and completes corresponding documentation
Maintains current knowledge of legislation, services, resources, policies, programs, procedures and issues affecting clients
Interprets legislation, departmental and divisional policies and procedures
Participates in orientation, in-services and ongoing education related to the clients' needs
Attends team meetings
Participates on internal/external committees
Develops and maintains relationships with community agencies and organizations in order to communicate legislation, policy and procedures and reciprocally to keep abreast of services, programs and referrals for clients
Researches, analyzes and evaluates information
Makes recommendations regarding divisional policies, procedures, forms etc.
Designs and delivers presentations to the public, staff and community groups
Provides work direction to clerical staff
Protects the rights of clients and families
Requirements
Degree or Diploma in Social Services, or an equivalent combination of education and experience in social and community service.
Considerable experience in case planning/co-ordination including performing assessments/reassessments, determining eligibility, monitoring and coordinating of in-home services for seniors.
Experience working in social or community-based services setting.
Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation.
Knowledge of community agencies and resources.
Ability to establish and maintain effective working relationships with a diverse client population, staff, community agencies and the public.
Ability to communicate effectively both verbally and in writing with clients, staff, and the public.
Ability to work independently and organize time and workload effectively.
Ability to collect data, organize and analyze information and resolve problems.
Knowledge of and ability to work with a quality improvement focus.
Ability to utilize computers and various software packages such as Microsoft Office.
Ability and willingness to work in high risk areas (e.g. infested client homes, hostels etc.).
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
Ability and willingness to travel and visit clients in various locations in the community.
An Ontario Driver's license and/or the ability to travel to various locations in a timely manner would be an asset.
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