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About the role

  • Caseworker assessing financial and functional needs of seniors and coordinating community-based services. Supporting vulnerable individuals through case planning, evaluations, and advocacy in Scarborough.

Responsibilities

  • Assesses client's functional and financial status to determine eligibility
  • Interviews clients in various locations, e.g. homes, community agencies
  • Compiles and verifies client financial information, may include contacting financial institutions
  • Compiles client functional information through personal interview, and liaison with client supports and relevant service providers
  • Documents and cross references information
  • Creates individual case files
  • Writes reports, prepares and evaluates information, including statistics as required
  • Completes applications and required forms
  • Calculates eligibility for subsidy and service
  • Enters data required for computer input
  • Edits computer reports and makes necessary adjustments
  • Provides ongoing assessment, case coordination and monitoring of client's needs on a predetermined basis
  • Assists applicants, clients and families to identify and access alternative courses of action when community-based services are not appropriate to the needs of the individual
  • Maintains updated records for all client related matters and prepares correspondence and statistical information as per policies
  • Makes referrals as appropriate and maintains follow up
  • Maintains a caseload, meeting re-assessment and monitoring standards
  • Deals with urgent situations and new referrals
  • Liaises with contracted service providers in the coordination and provision of services to the client as determined in the case plan
  • Provides an advocacy role for clients
  • Utilizes community resources effectively to maximize the client's independence and to enhance the client's quality of life
  • Attends/participates in case conferences as required
  • Responds to enquiries, complaints or emergency situations involving clients
  • Assesses situation, presents and implements solutions, and completes corresponding documentation
  • Maintains current knowledge of legislation, services, resources, policies, programs, procedures and issues affecting clients
  • Interprets legislation, departmental and divisional policies and procedures
  • Participates in orientation, in-services and ongoing education related to the clients' needs
  • Attends team meetings
  • Participates on internal/external committees
  • Develops and maintains relationships with community agencies and organizations in order to communicate legislation, policy and procedures and reciprocally to keep abreast of services, programs and referrals for clients
  • Researches, analyzes and evaluates information
  • Makes recommendations regarding divisional policies, procedures, forms etc.
  • Designs and delivers presentations to the public, staff and community groups
  • Provides work direction to clerical staff
  • Protects the rights of clients and families

Requirements

  • Degree or Diploma in Social Services, or an equivalent combination of education and experience in social and community service.
  • Considerable experience in case planning/co-ordination including performing assessments/reassessments, determining eligibility, monitoring and coordinating of in-home services for seniors.
  • Experience working in social or community-based services setting.
  • Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation.
  • Knowledge of community agencies and resources.
  • Ability to establish and maintain effective working relationships with a diverse client population, staff, community agencies and the public.
  • Ability to communicate effectively both verbally and in writing with clients, staff, and the public.
  • Ability to work independently and organize time and workload effectively.
  • Ability to collect data, organize and analyze information and resolve problems.
  • Knowledge of and ability to work with a quality improvement focus.
  • Ability to utilize computers and various software packages such as Microsoft Office.
  • Ability and willingness to work in high risk areas (e.g. infested client homes, hostels etc.).
  • Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
  • Ability and willingness to travel and visit clients in various locations in the community.
  • An Ontario Driver's license and/or the ability to travel to various locations in a timely manner would be an asset.

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$40 - CA$44 per hour

Degree requirement

Bachelor's Degree

Location requirements

OnsiteScarboroughCanada

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