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About the role
- Caseworker assessing financial and functional needs of seniors and coordinating community-based services. Supporting vulnerable individuals through case planning, evaluations, and advocacy in Scarborough.
Responsibilities
- Assesses client's functional and financial status to determine eligibility
- Interviews clients in various locations, e.g. homes, community agencies
- Compiles and verifies client financial information, may include contacting financial institutions
- Compiles client functional information through personal interview, and liaison with client supports and relevant service providers
- Documents and cross references information
- Creates individual case files
- Writes reports, prepares and evaluates information, including statistics as required
- Completes applications and required forms
- Calculates eligibility for subsidy and service
- Enters data required for computer input
- Edits computer reports and makes necessary adjustments
- Provides ongoing assessment, case coordination and monitoring of client's needs on a predetermined basis
- Assists applicants, clients and families to identify and access alternative courses of action when community-based services are not appropriate to the needs of the individual
- Maintains updated records for all client related matters and prepares correspondence and statistical information as per policies
- Makes referrals as appropriate and maintains follow up
- Maintains a caseload, meeting re-assessment and monitoring standards
- Deals with urgent situations and new referrals
- Liaises with contracted service providers in the coordination and provision of services to the client as determined in the case plan
- Provides an advocacy role for clients
- Utilizes community resources effectively to maximize the client's independence and to enhance the client's quality of life
- Attends/participates in case conferences as required
- Responds to enquiries, complaints or emergency situations involving clients
- Assesses situation, presents and implements solutions, and completes corresponding documentation
- Maintains current knowledge of legislation, services, resources, policies, programs, procedures and issues affecting clients
- Interprets legislation, departmental and divisional policies and procedures
- Participates in orientation, in-services and ongoing education related to the clients' needs
- Attends team meetings
- Participates on internal/external committees
- Develops and maintains relationships with community agencies and organizations in order to communicate legislation, policy and procedures and reciprocally to keep abreast of services, programs and referrals for clients
- Researches, analyzes and evaluates information
- Makes recommendations regarding divisional policies, procedures, forms etc.
- Designs and delivers presentations to the public, staff and community groups
- Provides work direction to clerical staff
- Protects the rights of clients and families
Requirements
- Degree or Diploma in Social Services, or an equivalent combination of education and experience in social and community service.
- Considerable experience in case planning/co-ordination including performing assessments/reassessments, determining eligibility, monitoring and coordinating of in-home services for seniors.
- Experience working in social or community-based services setting.
- Knowledge of the Homemakers and Nurses Services Act, and related programs and services legislation.
- Knowledge of community agencies and resources.
- Ability to establish and maintain effective working relationships with a diverse client population, staff, community agencies and the public.
- Ability to communicate effectively both verbally and in writing with clients, staff, and the public.
- Ability to work independently and organize time and workload effectively.
- Ability to collect data, organize and analyze information and resolve problems.
- Knowledge of and ability to work with a quality improvement focus.
- Ability to utilize computers and various software packages such as Microsoft Office.
- Ability and willingness to work in high risk areas (e.g. infested client homes, hostels etc.).
- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
- Ability and willingness to travel and visit clients in various locations in the community.
- An Ontario Driver's license and/or the ability to travel to various locations in a timely manner would be an asset.
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