Senior Business & Systems Analyst focused on business intelligence and geospatial analysis for Toronto Paramedic Services. Leading initiatives and providing consulting expertise in business transformation processes.
Responsibilities
Leads Business Transformation by working together with business stakeholders and recommending strategies to achieve business change
Provides client-driven, value-added business consulting expertise to a portfolio of diverse projects in the division
Provides analysis results and proposal recommendations to stakeholders; chairs meetings and promotes systematic discussion of complex topics
Leads continuous improvement initiatives from concept through to implementation and benefit realization
Builds strong relationships with team members and establishes partnerships with senior business stakeholders
Participates in the hiring of resources, motivates and coaches team members, ensuring effective teamwork, high standards of work quality and organizational performance
Achieves a high degree of client satisfaction by identifying user problems/needs and recommending solutions - supported by clear documentation that is understood by both business and technical audiences
Recommends business solutions that optimize the user experience and satisfy stakeholder needs, continually exploring and assessing options for value-add for users
Identifies, analyzes, rationalizes and optimizes business processes in an agile manner by interviewing, documenting and facilitating business process review
Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government
Prepares reports to management supporting recommendations on changes in technology solutions, business methods and business processes including appropriate staffing levels and resource allocation
Lead development of Extract, Transform, Load (ETL) processes, and tools
Design, build, test and deploy BI/GIS system improvements
Analyze user requirements and based on findings, design functional specifications for BI/GIS front-end applications
Develop and maintain technical or procedural documentation
Provide and apply quality assurance best practices
Create informative visualizations that intuitively display large or complex data relationships
Collaborate with teams to design data warehouses, data mining or analytic architectures, master data development, data analysis methodologies, predictive models, or other data related strategies to solve critical business problems
Acquire data from primary or secondary data sources or leverage existing data sets to create new data assets and maintain assets according to established business rules and data governance practices
Assist with improving data quality through use of data analysis and tools
Create queries and supply statistical data to fulfill information requests
Organize, supply and maintain datasets for Open Data portal or other public facing
Ensure products comply with organizational policies and laws such as PHIPA, MFPIPA and FIPPA
Requirements
Post-secondary education in Information Management, Information Technology, Business, Public Administration or other discipline pertinent to the job function
Considerable experience in data analytics, creating dashboards, and data visualizations
Considerable experience using relational database management systems (e.g. Microsoft SQL Server, Oracle Database, MySQL, etc.), and business intelligence tools (e.g. Qlik, SAS Business Intelligence, Tableau, etc.)
Experience using MS Office (Word, Excel, etc.) and Visio
Post-graduate degrees in analytics are considered an asset
Knowledge in paramedicine, communication centre operations, or supply chain management is considered an asset
Extensive analytical conflict resolution and problem-solving skills
Ability to prepare, organize, and present project documentation to senior management (e.g. business cases, feasibility study, project plans, cost benefit analysis, etc.)
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