Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Product Manager for internal platform at Total Life, improving mental healthcare solutions for older adults through technology. Collaborating with teams to build tools that enhance efficiency and care delivery.
Responsibilities
- The Role
- As the Product Manager for our internal platform at Total Life, you will be the "glue" between our operational needs and our technical execution. You aren’t just managing a roadmap; you are building the engine that allows our entire team to scale. You will work side-by-side with the Head of Engineering to translate complex business requirements into seamless digital tools, ensuring every feature released is functional, high-quality, and impactful.
- Key Responsibilities (The Daily Grind)
- Observe manual workflows used by care coordinators and clinicians to identify friction points and design automated solutions that improve efficiency.
- Lead the development of the "Total Life Internal OS," ensuring non-technical staff have the digital tools they need to provide world-class care.
- Utilize Figma or similar tools to build wireframes and low-fidelity prototypes. You will visualize logic and user flows to gain stakeholder buy-in before moving into the development phase.
- Own the journey of a feature from the initial stakeholder "wish list" through to technical documentation, development, and final production.
- Manage a high-volume intake of tickets in Jira/Linear. You will be responsible for distinguishing between "urgent bugs" and "strategic enhancements," ensuring the team is always working on the highest-impact tasks.
- Lead rigorous Manual QA and User Acceptance Testing (UAT). You will be responsible for catching edge cases and writing comprehensive bug reports (including logs and reproduction steps) to ensure a stable environment for our clinical team.
- Partner daily with the Head of Engineering to ensure the development roadmap is technically sound and perfectly aligned with clinical and operational priorities.
- Act as the bridge between "business needs" and "technical reality." You will participate in deep-dive discussions regarding API logic, data schemas, and system architecture to ensure scalable product builds.
Requirements
- What You Bring
- 3+ years of Product Management experience — SaaS or Healthtech preferred.
- Excellent communication skills: written, verbal, presentations, demos, etc.
- Great logical, analytical, and abstract thinking skills.
- Demonstrated experience in identifying, breaking down, and prioritizing complex and ambiguous problems within strategic and resource constraints.
- Demonstrated experience collaborating with Design and Engineering in a fast-paced, iterative environment to deliver exceptional solutions to customer problems.
- In-depth customer development, user research, and interviewing skills.
- Experience in influencing senior stakeholders and leading without formal authority.
- Proven ability to use data to inform decisions and optimize product performance.
- Experience using AI to streamline and automate work tasks.
- An entrepreneurial spirit, a growth mindset, and a team-focused mentality.
- A bias towards action and a great attitude.
- Bonus: Familiarity with American Health Care system
- Strong preference for candidates located in the GVA.
Benefits
- **Why Join Total Life?**
- **Make an Impact:** Contribute directly to enhancing mental healthcare services for older adults.
- **Collaborative Culture:** Work alongside an innovative and supportive team.
- **Healthcare Plan:** Dental care, extended health care, life insurance, paid time off, and vision care.
- **Remote work** for the right candidate
- **Compensation & Benefits**
- Salary: $80,000 CAD-$100,000 CAD per year
- Benefits: Dental care, extended health care, flexible schedule, Remote work available for exceptional candidates, life insurance, paid time off, and vision care.
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