We empower nonprofit community centers to make a greater impact in their communities using an industry-leading member management CRM.
Traction Rec is built on the power of Salesforce to help manage operations, deliver services, and amplify the amazing good that YMCAs, Jewish Community Centers (JCCs) and Boys & Girls Clubs of America (BGCA) bring.
Creating positive impact isn't just what we do.
It's who we are.
Behind our product is what we're most proud of - putting people first.
At our core, we're passionate about community and engagement, with our partners, and with each other.
Traction Rec has been recognized as Nonprofit Sales Partner of the Year, ISV Partner of the Year, and featured in the 2020 and 2021 Ready to Rocket List.

Traction Rec

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salesforce-developer

Traction Rec is a company that empowers nonprofit community centers through the use of an industry-leading member management CRM built on Salesforce. Traction Rec helps organizations like YMCAs, JCCs, and Boys & Girls Clubs enhance their community engagement by providing technology solutions for membership management, child care, fundraising, and facility management. Their goal is to support these organizations' operations and leadership by simplifying workflows and providing actionable insights to drive revenue and improve organizational impact.

We empower nonprofit community centers to make a greater impact in their communities using an industry-leading member management CRM. Traction Rec is built on the power of Salesforce to help manage operations, deliver services, and amplify the amazing good that YMCAs, Jewish Community Centers (JCCs) and Boys & Girls Clubs of America (BGCA) bring.

Creating positive impact isn't just what we do. It's who we are. Behind our product is what we're most proud of - putting people first. At our core, we're passionate about community and engagement, with our partners, and with each other.

Traction Rec has been recognized as Nonprofit Sales Partner of the Year, ISV Partner of the Year, and featured in the 2020 and 2021 Ready to Rocket List. 

• Lead discovery sessions to uncover customer goals and challenges related to digital transformation.
• Collaborate with clients to identify needs, diagnose issues, and develop tailored technical and business solutions.
• Design solutions that align with client objectives, leveraging business and technical expertise.
• Define technical requirements and scope for prospective clients during the sales process.
• Craft and deliver high-impact demos, proofs of concept, and solution presentations showcasing Traction Rec and Salesforce capabilities.
• Support the creation of RFP/RFI's and statements of work (SOWs).
• Partner with sales, engagement teams, and cross-functional stakeholders to drive client success and scalability.
• Act as a trusted advisor to clients, guiding their adoption and growth on our platform.
• Serve as a subject matter expert for presales, professional services, and system migration projects.
• Enhance presales processes by simplifying, standardizing, and improving accuracy and scalability.
• Collaborate with team members to solve complex challenges and drive innovation.
• Engage with stakeholders at all levels, including C-suite executives, to articulate solution benefits.
• Travel to clients and events, as required (Must be able to travel in Canada and US, without restriction)

Salesforce Solution Engineer

Solution Engineer at Traction Rec supporting pre-sales and engagement teams. Collaborating with clients to deliver Salesforce solutions and drive successful outcomes.

project-manager

• Lead end-to-end implementations of Traction Rec on Salesforce, from kickoff through go-live and transition to support
• Collaborate with internal and external teams to develop detailed project plans, defining scope, objectives, timelines, and resource allocation to ensure successful delivery
• Serve as the primary point of contact for clients throughout the project lifecycle
• Partner with technical project team members to translate business requirements into technical solutions
• Oversee testing process, including User Acceptance Testing (UAT), to validate system functionality
• Identify potential risks and issues, develop and implement mitigation strategies to ensure project continuity and success
• Plan and consult on training and change management strategies and activities to ensure minimal disruption and high end user proficiency and adoption
• Conduct business analysis to ensure solutions meet objectives and align with business needs
• Manage go live issue resolution and partner with Product, Support, and Customer Success teams to ensure smooth handoffs and continuous improvement
• Travel to clients (must be able to travel in Canada and US, without restriction).

Project Manager

Project Manager leading successful customer implementations of Traction Rec on Salesforce. Drive project execution from start to finish while ensuring customer adoption and satisfaction.

data-analyst

• Serve as the primary point of contact for payments, data, and reporting requests across all teams and the Senior Leadership Team
• Own Salesforce reporting and data extraction across KPI, notably around customer usage, revenue, and payments performance. 
• Pull, analyze, and reconcile data from multiple sources, including Salesforce, payment processors, and finance systems.
• Build, maintain, and improve recurring and ad hoc reports using Salesforce and other analytics tools
• Track and analyze key business metrics such as ARR, churn, expansion average, customer lifecycle, product adoption, transaction success rates, fees, chargebacks, and payout timing.
• Support the payments function with operational reporting, analytics, and insights to help monitor performance and identify optimization opportunities.
• Monitor payment workflows and reconciliation processes to ensure accuracy, compliance, and operational efficiency.
• Support Finance, Sales Operations, and Customer teams with data for planning forecasting and performance tracking.
• Provide accurate, timely metrics and insights for executive and Board level reporting.
• Design, build, and maintain dashboards and data visualizations to communicate payments, revenue, and customer insights to internal stakeholders
• Identify opportunities to improve data quality, reporting processes, and operational visibility across payments and customer data.
• Translate complex payments and operational data into clear, actionable insights through dashboards, visualizations, and executive ready summaries for stakeholders across the organization
• Participate in customer and external partner discussions, as needed.

Payment and Data Analyst

Payments & Data Analyst at Traction Rec serving as centralized resource for payments operations and reporting. Collaborating with stakeholders to ensure accuracy and insights for decision-making.

qa-engineer

• Work with the Product team to validate requirements and product solutions
• Define test scenarios with the Development and Product teams
• Manual QA on new features, enhancements, and bug fixes
• Create documentation of application changes, configuration, or known issues

QA Analyst

QA Analyst ensuring high quality software for nonprofit organizations leveraging Salesforce platform. Collaborating with cross-functional teams to improve QA processes and develop test scenarios.

We empower nonprofit community centers to make a greater impact in their communities using an industry-leading member management CRM. Traction Rec is built on the power of Salesforce to help manage operations, deliver services, and amplify the amazing good that YMCAs, Jewish Community Centers (JCCs) and Boys & Girls Clubs of America (BGCA) bring. Creating positive impact isn't just what we do. It's who we are. Behind our product is what we're most proud of - putting people first. At our core, we're passionate about community and engagement, with our partners, and with each other. Traction Rec has been recognized as Nonprofit Sales Partner of the Year, ISV Partner of the Year, and featured in the 2020 and 2021 Ready to Rocket List.

Traction Rec

About the company

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4 jobs found

Salesforce Solution Engineer

Traction Rec

Project Manager

Traction Rec

Payment and Data Analyst

Traction Rec

QA Analyst

Traction Rec