Product Manager shaping self - serve PLG B2B SaaS or marketplace products. Partnering with founders to drive strategy, experimentation, and launches.
About the role
- Product Manager shaping intuitive Salesforce software for nonprofit organizations. Leading discovery, AI-assisted product development, cross-functional delivery, and go-to-market adoption.
Responsibilities
- Conduct qualitative and quantitative customer research, market analysis, and customer-data analysis
- Translate feedback, usage data, and competitive insights into product direction
- Own product discovery, prioritize high-value needs, validate them with partners and internal teams, and create product requirements
- Collaborate with senior leadership on product vision, strategy, and roadmap
- Develop usable, consumer-grade features aligned with the roadmap
- Use AI tools such as Claude and Cursor to prototype, design, research, and iterate
- Lead design, engineering, quality assurance, support, and other cross-functional teams through delivery
- Apply Agile and continuous delivery principles to support iterative development and on-time releases
- Own go-to-market activities with marketing, sales, and customer success, including positioning, launch, and adoption
- Measure product performance, track adoption, and improve user experience and business impact
- Communicate product rationale to engineers, executives, and customers
- Create accessible product documentation to improve understanding, adoption, and customer experience
Requirements
- 3+ years of product management experience with a proven track record guiding products from concept to launch
- Experience building consumer-facing or consumer-grade applications
- Hands-on experience using AI tools in the product workflow, such as Claude, Cursor, or similar
- Strength in market research and customer discovery
- Experience collecting, analyzing, and interpreting qualitative feedback and quantitative usage data
- Experience partnering with marketing, sales, and customer success on go-to-market activities
- Demonstrated end-to-end product lifecycle management experience
- Familiarity with an Agile framework
- Excellent communication skills
- Problem-solving aptitude
- Creative thinking skills
- Background in the nonprofit sector, community centres, or community-focused organizations is a bonus
- Employment contingent on successful completion of background and reference checks
Benefits
- Competitive bonus program
- Benefits offered by the employer
- Living Wage Certified employer in British Columbia
- Pledge 1% commitment supporting environmental and community causes
- Equal opportunity and support for candidates from all backgrounds
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Degree requirement
No Education Requirement
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Product Manager shaping self - serve PLG B2B SaaS or marketplace products. Partnering with founders and leading analytics - driven experimentation from discovery through launch.
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