Senior Delivery Manager leading complex product and technology initiatives for Reuters, Thomson Reuters’ trusted global news provider. Owning delivery across teams, vendors, geographies, and AI - enabled workflows.
About the role
- Project Manager leading successful customer implementations of Traction Rec on Salesforce. Drive project execution from start to finish while ensuring customer adoption and satisfaction.
Responsibilities
- Lead end-to-end implementations of Traction Rec on Salesforce, from kickoff through go-live and transition to support
- Collaborate with internal and external teams to develop detailed project plans, defining scope, objectives, timelines, and resource allocation to ensure successful delivery
- Serve as the primary point of contact for clients throughout the project lifecycle
- Partner with technical project team members to translate business requirements into technical solutions
- Oversee testing process, including User Acceptance Testing (UAT), to validate system functionality
- Identify potential risks and issues, develop and implement mitigation strategies to ensure project continuity and success
- Plan and consult on training and change management strategies and activities to ensure minimal disruption and high end user proficiency and adoption
- Conduct business analysis to ensure solutions meet objectives and align with business needs
- Manage go live issue resolution and partner with Product, Support, and Customer Success teams to ensure smooth handoffs and continuous improvement
- Travel to clients (must be able to travel in Canada and US, without restriction).
Requirements
- Bachelor's degree in business or related field, or equivalent experience
- 3-5 years in B2B client-facing roles managing and delivering technology and business change projects with a focus on SaaS product implementation
- Experience working with non-profit or public sector organizations (e.g. YMCAs, JCCs, Parks & Rec, membership-based organizations)
- Strong understanding and use of project management methodologies and tools with relevant certifications (e.g., CAPM, PMP) preferred
- Proven ability to build strong client relationships, interact with customers’ executives, manage and set client expectations, demonstrate strategic understanding of business needs, and successfully position solutions with customers
- Ability and experience managing multiple complex, multi-stakeholder projects simultaneously
- Strong problem solving and business analysis skills, and the ability to anticipate, address, and mitigate project risks and challenges
- Demonstrated success managing client escalations and developing effective resolution plans
- Excellent communication and presentation skills, with the ability to convey complex information clearly to various stakeholders
- Ability to manage ambiguity and balance customer needs with delivery constraints
- Proficiency in change management principles and practices, including the ability to develop and execute change management plans.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Bonuses
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