About the role

Salesforce Administrator shaping and scaling Salesforce solutions for Trulioo’s identity verification platform. Collaborating with teams to design workflows and report on insights.

Responsibilities

Serve as administrator for Salesforce Sales Cloud and related GTM tools.
Build and optimize reports and dashboards tailored to stakeholder needs.
Design and implement declarative automations (Flows, validation rules, approval processes).
Maintain data integrity through scheduled audits, cleansing, and monitoring.
Partner with GTM stakeholders to understand business objectives, challenges, and workflows.
Lead requirements gathering sessions, process mapping, and gap analysis.
Translate business needs into clear user stories, acceptance criteria, and solution designs.
Proactively identify opportunities to streamline processes and eliminate manual work.
Recommend best practices for workflow design, data governance, and cross-team efficiencies.
Develop scalable, maintainable Salesforce solutions that align with Trulioo’s long-term system strategy.
Collaborate with RevOps, IT, and external partners on integrations, data migrations, and system expansions.
Support CPQ-related processes as needed (product configuration, pricing logic, quote workflows).
Support release management by documenting changes, testing enhancements, and coordinating deployments.
Provide end-user enablement, including training, documentation, and onboarding materials.

4–6 years of experience in Salesforce Administration, including involvement in business analysis or process design work.
Strong hands-on experience with Salesforce Sales Cloud; CPQ exposure is a plus (not required).
Education: Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field required; equivalent work experience will also be considered.
Salesforce Administrator (ADM201) certification required; BA or Sales Cloud certifications a plus.
Proven experience gathering requirements, mapping processes, and designing scalable CRM solutions.
Proficiency in building sophisticated Flows and leveraging declarative automation.
Solid understanding of Salesforce data model, security model, and platform best practices.
Experience in a fast-paced SaaS environment, ideally supporting or partnering with GTM teams.
Strong analytical, communication, and stakeholder management skills.

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription.
Employee Resource Groups: Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.