LP
Salesforce Technical Lead – Production Support
LinkedIn Recruiter Post
Seeking an experienced Salesforce Technical Lead for production support in Toronto. Must have 10+ years, Copado, and L2/L3 support expertise.
About the role
- Junior Salesforce Administrator role at Trusscore to assist in supporting and improving the Salesforce platform for operational efficiency. Great opportunity for entry-level candidates eager to learn and grow in the Salesforce ecosystem.
Responsibilities
- Assist in maintaining and enhancing our Salesforce platform
- Help manage user accounts, profiles, roles, and permissions
- Support users by troubleshooting issues and answering questions
- Support data quality efforts, including data imports, cleanup, and validation
- Assist with configuration activities such as fields, page layouts, and flows
- Participate in testing and deploying new features and updates
- Document processes and contribute to best practices
- Create and maintain reports and dashboards
Requirements
- Bachelor’s Degree or comparable College Diploma in IT, Business or related field
- Fundamental understanding of Salesforce
- Salesforce Certified Platform Administrator I
- Strong problem-solving and analytical thinking skills
- Excellent communication and interpersonal skills
- Ability to work both independently and collaboratively
- Eagerness to learn new tools and technologies
- High attention to detail and organization.
- Experience with reports & dashboards (Nice-to-Have)
- Understanding of data modeling (objects, fields, relationships)
- Familiarity with Flow Builder (record-triggered flows, screen flows, orchestrations) (Nice-to-Have)
- Experience with Salesforce Pardot / Marketing Cloud Account Engagement (lead nurturing, email campaigns, forms, and prospect management) (Nice-to-Have)
- Understanding of data import tools (Data Import Wizard, Data Loader) (Nice-to-Have)
- Familiarity with Salesforce Agentforce and AI capabilities (Nice-to-Have)
- Experience with data tools (Excel, Google Sheets, etc.) (Nice-to-Have)
- Working knowledge of SOQL (querying data) (Nice-to-Have)
Benefits
- Comprehensive Benefits that start on day one!
- Stock Option grant for all new full-time employees.
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