Manager of Solutions Architecture focusing on designing Five9 cloud contact center solutions. Leading technical pre - sales efforts and collaborating with sales and delivery teams for customer engagements.
About the role
- Solutions Architect leveraging FP&A expertise to design and oversee Vena implementations for clients. Ensuring best practices for architectural design and client engagement.
Responsibilities
- Lead the architectural design of Vena implementation projects, ensuring best practices are applied and solutions will be adopted by customers.
- Support the project team during configuration and testing, identifying and communicating key risks along the way.
- Facilitate workshops with customers to elicit business and technical requirements, aligning these with project scope and budget.
- Analyze and translate existing solutions, spreadsheets and business problems into holistic, well-designed and architected solutions using the Vena platform
- Serve as a trusted advisor and subject matter expert to customers in areas such as change management, business process design, process improvements and analytics
- Evaluate existing solutions in customer tenants to identify optimizations or enhancements that drive more value for the customer
- Deliver high levels of customer service, over-delivering on customer expectations
- Provide meaningful, timely feedback and progress updates to the project team including project sponsor, project manager and consultants
- Conduct internal enablement sessions to upskill the Professional Services team in domain, product and other PS-related knowledge.
- Foster a strong relationship with Product Management to provide product feedback, advocate for customers and prepare PS team to use newly released features
- Travel (as required) to client sites
Requirements
- 4+ years of experience implementing CPM/Cloud FP&A solutions
- Subject matter expertise for planning and reporting within the FP&A context
- Demonstrated knowledge of formal implementation methodology (requirements gathering, solution design, etc.)
- You are a creative thinker who finds ingenious ways to resolve business problems and finds it exciting, ensuring solutions perform well
- You are a trusted advisor for the most recognized customers in the world, helping them to achieve their business goals
- Strong organization skills and able to balance multiple priorities simultaneously
- Confident communicator to all levels including executives
- Passion for business analytics, modeling and planning
- Excellent problem solving and analytical skills
- Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies
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