LP
Salesforce Technical Lead – Production Support
LinkedIn Recruiter Post
Seeking an experienced Salesforce Technical Lead for production support in Toronto. Must have 10+ years, Copado, and L2/L3 support expertise.
About the role
- Salesforce Administrator managing day-to-day configuration and support for a 200+ user Salesforce.com environment. Collaborating with functional leaders to improve processes and adoption using Salesforce.
Responsibilities
- Serve as the primary system administrator for the Salesforce.com environment with 200+ users
- Handle all essential administrative functions and support requests including user account maintenance, territory management, workflows, reports and dashboards and other routine tasks
- Handle System configuration and change requests
- Handle System development requests including requirements documentation, specification documents and Change Management
- Perform system development (forms, triggers, integrations and more) in LEC and Classic whilst adhering to best practice and the use of test/sandbox environments
- In the event of development performed by a supplier, to spec, monitor and test these deliveries
- Complete regular internal system maintenance, audits and upgrades
- Manage Salesforce.com data feeds and other integrations
- Work with internal management teams to establish suitable processes to support administrative, development, and change management activities
- Assist in training of new users, and grow the Salesforce.com skill set across the organization
- Effectively act as the liaison between our users, vendors and the application development teams
Requirements
- 5+ years’ experience as a Salesforce Administrator and developer
- Salesforce Administrator certification and other relevant Salesforce certifications
- Working experience with Salesforce Lightening and mobile applications
- Working experience building workflows, reports & Apex code within CPQ & Sales Cloud
- Experience using key SF development tools for Classic and Lightening (Apex) as well as familiarity/experience with SOQL, Lightening Web Components, Visual Force, Java Script and Data models an advantage
- Experience with Service Cloud, Community Cloud, Field Service & Project Management App (scheduling, logging hours against milestones & project management) a must
- Knowledge and experience working with integration tools including REST API
- Demonstrated ability to convert data into insights and insights into business recommendations
- Experience with any of the following tools also beneficial: Hubspot, DocuSign for Salesforce, Avalara, Mulesoft
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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