Systems Administrator supporting Postmedia’s Canadian news media operations. Managing enterprise applications, Microsoft platforms, service delivery, security and technology projects across distributed locations.
About the role
- System Administrator managing IT infrastructure and providing support for Microsoft 365 and Azure at Venus Concept. Collaborating closely with IT team to deliver technical solutions and maintain system performance.
Responsibilities
- Work closely with the IT Lead and other IT team members to support end users and oversee the administration of key systems
- Provide system administrator support relating to technical issues involving Microsoft's core business applications and solutions using the Microsoft 365 Apps admin center
- Oversee IT inventory, including hardware, software, and other tech assets. Maintain accurate records of all equipment.
- Helpdesk and general end-user support for Microsoft and User related requirements including onboarding and off-boarding procedures, OS, network, user equipment and other service-related issues.
- Responds to queries either in person, email, or over the phone and deliver a high level of client support across the company
- Support SSO, 2FA, Microsoft Intune, Azure Active Directory and MS Azure Cloud Services
- Monitor system performance and troubleshoot issues to maintain uptime and performance.
- Troubleshoot Microsoft 365 issues including integration with other systems, SSO capabilities and user connectivity and mobility
- Escalate to resolve issues
- New projects and solutions – work with the IT team and the business to deliver new solutions to the corporate environment
- Maintain up to date with advancements and best practices in IS administration including participation in courses and MS accreditation
Requirements
- At least 3 years of experience in a corporate Microsoft 365 and Azure Active Directory (Entra ID) environment
- Education in Information Technology, Information Systems or a relevant discipline and possess related IT and Microsoft certifications
- Professional experience with Azure Cloud Services
- Help desk experience and ability to provide remote technical and end-user support
- Experience working in both Windows and iOS environments
- Flexible, team player, “get-it-done” personality with good communication skills
- Ability to multi-task, organize and plan work independently
- Knowledge of networking protocols, security and tools – DNS, Certifications (asset)
- Experience with Microsoft endpoint protection (asset)
- PowerBI solution administration (asset)
Benefits
- Comprehensive package starting on Day 1, covering medical, dental, vision, life insurance, and a 401(k) match, among other benefits.
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Systems Administrator supporting enterprise applications and IT services for Postmedia, a Canadian news media company. Leading operational support, technology projects, automation and security across distributed locations.
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