Technical Support Specialist providing hands - on telecom support and client issue resolution at Pathway Communications in a hybrid setting.
About the role
- Senior Technical Support Analyst at Verily, utilizing data-driven solutions to tackle healthcare challenges and manage technical customer issues. Collaborating with internal teams to drive operational efficiencies in technical support.
Responsibilities
- Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
- Project manage new client deployment issues through to resolution.
- Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
- Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
- Create playbooks and knowledge base content for issue resolution.
- Create reports and dashboards for internal issue tracking purposes.
Requirements
- 3+ years experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related area.
- Familiarity with SQL and ability to identify root cause of data issues.
- Proficiency with Jira and Github.
- Cloud operations experience such as create buckets, VMs, or security access controls.
- Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or internal teams.
- Exceptional ability to communicate technical details to both senior developers and non-technical customers.
Benefits
- Competitive salary
- Bonus
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Technical and Operations Support Agent responsible for managing caisse computer equipment and IT systems in a hybrid work environment. Solution - oriented with a focus on user support, security, and system maintenance.
Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.
Senior Technical Support Analyst managing large enterprise Cisco networks and providing ongoing IT support for the City of Toronto. Leading technical projects and ensuring system improvements.
IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience.
LP
Application Support Specialist – Senior
LinkedIn Recruiter Post
Senior Application Support Specialist needed for a contract role in Toronto, ON. Must have Salesforce and SaaS experience, incident management, and customer service skills.
IT Support Developer providing on - site and remote support for IT and network issues across warehouse sites. Involved in cybersecurity, network operation, and pre - sales solution implementation.
Support Engineer collaborating with engineering to resolve technical issues for a documentation platform. Working on AI - powered agents and automations while diagnosing end - to - end technical problems.
Technical Support Specialist ensuring proper responses to user issues related to LANDR ecosystem. Guiding users through complex workflows and troubleshooting technical challenges for music creation.
Technical Support Specialist at INNERGY assisting clients with CAD/CAM software solutions. Troubleshooting technical issues and managing client support through various platforms.